Customer Service Representative

Pyramid Consulting, Inc; Jefferson City (MO); On-site; USD 22,000 - 23,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking a Customer Service Representative for a 6-month contract in Jefferson City, MO (onsite). The role involves handling eligibility calls, verifying data, and maintaining case records with an emphasis on accuracy and customer service.

Key responsibilities include advising participants on program requirements, processing inquiries, and coordinating with other agencies as needed. Health benefits and retirement plans may be provided dependent on location.

Qualifications

• Ability to handle client behaviors such as fear, hostility, and aggression.
• Ability to maintain accurate and systematic records and prioritize workload to meet assigned timeframes.
• Ability to adapt to changes in policy, procedures, and work assignments.
• Ability to operate a personal computer and use automated technology to establish and maintain case records.
• Ability to understand, explain, and apply federal and state laws, program policy, and procedures.
• Introductory knowledge of mathematics and accounting principles used in public assistance benefits.
• Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action.

Responsibilities

• Answer calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.
• Gather, verify, evaluate, and enter necessary social, financial, and medical information to determine eligibility for medical assistance.
• Maintain complete and accurate computerized records of participant interactions, including details of actions taken and education provided.
• Ensure timely processing of participant inquiries and annual reviews to meet client needs and program mandates.
• Explain and interpret agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
• Refer families, children, adults, or aged individuals receiving assistance to other agencies or community resources as necessary.
• Meet or exceed daily standards for performance, accuracy, customer service, and quality.
• Participate in training activities as needed.
• Perform other related work as assigned.

Skills

Customer service

Record keeping

Policy interpretation

Adaptability

Computer skills

Job description

Immediate need for a talented Customer Service Representative. This is a 06 months contract opportunity with long-term potential and is located in Jefferson City, MO (Onsite).

Job ID: 26-29726

Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Answer calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.
• Gather, verify, evaluate, and enter necessary social, financial, and medical information to determine eligibility for medical assistance.
• Maintain complete and accurate computerized records of participant interactions, including details of actions taken and education provided.
• Ensure timely processing of participant inquiries and annual reviews to meet client needs and program mandates.
• Explain and interpret agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
• Refer families, children, adults, or aged individuals receiving assistance to other agencies or community resources as necessary.
• Meet or exceed daily standards for performance, accuracy, customer service, and quality.
• Participate in training activities as needed.
• Perform other related work as assigned.

Key Requirements and Technology Experience:

• Ability to handle client behaviors such as fear, hostility, and aggression.
• Ability to maintain accurate and systematic records and prioritize workload to meet assigned timeframes.
• Ability to adapt to changes in policy, procedures, and work assignments.
• Ability to operate a personal computer and use automated technology to establish and maintain case records.
• Ability to understand, explain, and apply federal and state laws, program policy, and procedures.
• Introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits.
• Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action.
• Introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.