Customer Service Representative

DHL Supply Chain; Jacksonville (FL); On-site; Confidential; Full time

Benefits offered by this job

Attendance bonus

Job summary

DHL Supply Chain in Jacksonville, FL is seeking a 1st Shift Customer Service Representative to process orders and provide product, service, and transit information to customers. You will act as a liaison to resolve issues and maintain accurate records.

The role offers an attendance bonus and benefits. 0-12 months warehouse or data entry experience and a High School Diploma are required, with growth opportunities within the company.

Qualifications

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience preferred

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information and resolve issues as a liaison.
• Maintain customer records and assist with order and product management.
• Perform other duties as assigned.

Skills

Warehouse experience

Customer service

Communication

Shipping/receiving

WMS

Microsoft Word

Outlook

Education

High School Diploma or Equivalent

Tools

WMS

Microsoft Word

Outlook

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

• Position: 1st Shift Customer Service Representative
• Shift: 7:00am-3:30pm (Mon-Fri)
• Pay: $19.85 per hour.

Additional Incentives:Attendance Bonus

In addition to the general job description below, the ideal candidate will also have the following skills:Warehouse Customer service experience, Shipping and recieving customer service experince, Strong email and verbal communication skills, WMS, Microsoft Word, and outlook experience.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.