Customer Service Representative

Chelsea State Bank; Chelsea (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Chelsea State Bank is seeking a customer service associate to provide a complete range of banking services on a daily basis. The role includes assisting customers with account openings, deposits, withdrawals, and inquiries, while maintaining adherence to standard policies and procedures.

The position emphasizes accurate cash handling, balancing drawers at end of day, and opportunities to refer clients to the NDIP department and cross-sell bank products and services.

Qualifications

• Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts.
• Handles daily customer transactions in accordance with policies and procedures.

Responsibilities

• Receives checks and cash for deposits, verifies amounts and endorsements.
• Processes withdrawals and loan payments.
• Counts coin and currency and balances drawer at end of day.
• Assists customers with ATM questions and account related inquiries.
• Opens and maintains accounts (Checking, Savings, Time Deposits, IRAs).
• Prepares and processes account paperwork and transfers.
• Aids cross selling of bank services and referrals to NDIP when appropriate.

Skills

Customer service

Cash handling

Account opening

Cross-selling

Job description

Description

Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services.

Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services.

Requirements

• Receives checks and cash for deposit to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals. Receives mortgage, consumer and other loan payments.
• Counts coin and currency.
• Balances drawer at end of day.
• Aid in questions or concerns regarding ATM transactions.
• Opens new accounts (i.e. Checking, Savings, Time Deposits, IRA’s)
• Redeems Savings Bonds and matured Time Certificates
• Issues Cashier's checks
• Prepares account paperwork, including signature cards, check orders, wire transfers etc.
• Assists customers with questions and concerns.
• Aids in the cross selling of financial institution services.
• Attends training as required.
• Attendance is an essential function
• Other duties as assigned