Customer Service Representative

Sun West Mortgage Company, Inc.; Guaynabo (PR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) program

Job summary

Sun West Mortgage Company, Inc. is seeking a Customer Service Representative in Guaynabo, Puerto Rico. This full-time, on-site position requires 1 to 4 years of customer service experience and a high school diploma.

Fluency in English is required, with strong verbal and written communication skills to assist homeowners through the mortgage process. The role emphasizes clear explanations of mortgage information, effective multitasking, and professional handling of inquiries and complaints.

Qualifications

• High school diploma or equivalent.
• 1 to 4 years of customer service or related experience preferred.
• Bilingual, with fluent English, required.
• Strong verbal and written communication skills.
• Customer service focused with a professional and helpful approach.
• Strong listening skills and the ability to obtain and understand relevant information.
• Ability to explain information clearly to customers.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail.
• Ability to comprehend and follow directions. Strong PC skills, including the ability to troubleshoot common computer-related problems.

Responsibilities

• Identify and understand customer needs and provide accurate, timely information.
• Communicate clearly with homeowners and customers regarding their questions and requests.
• Explain mortgage-related information in a clear and easy-to-understand manner.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Provide accurate information and appropriate solutions based on customer needs.
• Follow up on customer inquiries to help ensure issues are resolved.
• Manage multiple customer requests while prioritizing time-sensitive matters.
• Maintain a high standard of internal and external customer service.
• Follow established procedures and directions.
• Maintain strong attention to detail when handling customer information and requests.
• Communicate effectively with customers and internal teams through verbal and written communication.

Skills

Bilingual English

Verbal communication

Written communication

Listening skills

Multitasking

Attention to detail

PC troubleshooting

Education

High school diploma or equivalent

Job description

Customer Service Representative, Guaynabo, Puerto Rico

Position Type: Full Time

Work Arrangement: On Site

Experience: 1 to 4 years of relevant work experience

Education: High School Diploma or equivalent

Pay: $20.00 to $25.00 per hour (based on prior work history and experience)

About the Company

Sun West Mortgage Company is seeking a Customer Service Representative to support homeowners and customers throughout their mortgage experience.

About the Role

We are looking for a customer-focused individual who learns quickly, can manage multiple priorities, and can communicate information clearly and accurately to homeowners. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle customer questions and concerns professionally.

Responsibilities

• Identify and understand customer needs and provide accurate, timely information.
• Communicate clearly with homeowners and customers regarding their questions and requests.
• Explain mortgage-related information in a clear and easy-to-understand manner.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Provide accurate information and appropriate solutions based on customer needs.
• Follow up on customer inquiries to help ensure issues are resolved.
• Manage multiple customer requests while prioritizing time-sensitive matters.
• Maintain a high standard of internal and external customer service.
• Follow established procedures and directions.
• Maintain strong attention to detail when handling customer information and requests.
• Communicate effectively with customers and internal teams through verbal and written communication.

Qualifications

• High school diploma or equivalent.
• 1 to 4 years of customer service or related experience preferred.
• Bilingual, with fluent English, required.
• Strong verbal and written communication skills.
• Customer service focused with a professional and helpful approach.
• Strong listening skills and the ability to obtain and understand relevant information.
• Ability to explain information clearly to customers.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail.
• Ability to comprehend and follow directions.Strong PC skills, including the ability to troubleshoot common computer-related problems.

Pay range and compensation package

Sun West Mortgage Company offers an excellent salary and benefits package, including:

• Health insurance
• Vision insurance
• 401(k) program

We also offer a great work environment and opportunities to grow within the organization.

Equal Opportunity Statement

Sun West Mortgage Company is committed to diversity and inclusivity.