Customer Service Representative

Proper Solutions; Indio (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Proper Solutions is seeking a Customer Service Representative to join our fast-paced office team in Indio, CA. You will handle customer inquiries, take orders by phone or email, and ensure accurate entry of orders into our system.

Expectations include strong communication, attention to detail, and multi-tasking in a busy environment. Core duties include quoting, providing proofs to new customers, and collaborating with internal teams to maintain smooth quotes and order processing.

Qualifications

• Previous experience in customer service or a related field is preferred.
• Answer incoming calls and respond to inquiries in a professional and timely manner.
• Must be able to read and understand measurements of a ruler.
• Utilize math skills to accurately determine proper cost and measurements of jobs to be quoted and produced.
• Become adequately familiar with catalog and internal operating system.
• Collaborate with internal office team to ensure the fluidity of quotes/order processing.
• Interpret different avenues of approach to derive customer's desired goal(s) for jobs/needs.
• Proficient in using computer systems and software for data entry and record keeping.
• Excellent problem-solving skills and the ability to handle difficult situations with professionalism.
• Ability to effectively communicate with clients, internal teams, and management.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• To be successful in this position you will need great communication skills, be goal oriented, attentive to detail, team oriented and receptive to instructions.

Responsibilities

• Take orders for labels/stickers over the phone or via email from existing and new customers.
• Make outbound follow-up calls during the ordering process.
• Fax/email proofs and enter final approved orders into the database system.
• Handle filing, copies, and general office duties.
• Cross-train in invoicing, interfacing with graphics for new customer logo/label information, and order entry.

Skills

Customer service

Communication

Data entry

Problem solving

Teamwork

Tools

Computer systems

Office software

Job description

Our client is looking for a Customer Service Representative to join their team and provide exceptional customer service to their clients. This company specializes in the innovation, production and distribution of custom printed labels and stickers in various shapes/sizes and quantities (up to a million labels). With 7 printing presses on-site in their Production Area, this company is always busy and is a fast-paced work environment. As part of a 4-person team in the office at this company you will primarily be responsible for Customer Care – which involves taking orders for labels/stickers over the phone or via email from existing and new customers. In addition to taking orders, you will also make outbound follow-up calls that arise during the ordering process; faxing/emailing proofs (all new customers will require a proof for them to approve) and entering final approved orders into the database system. Other duties include filing, making copies, answering general phone calls and help maintain office supplies. All employees are cross trained in all areas such as invoicing, interfacing with the graphics regarding new customer logo/label information, and order entry.

Skills and Requirements

• Previous experience in customer service or a related field is preferred
• Answer incoming calls and respond to inquiries in a professional and timely manner
• Must be able to read and understand measurements of a ruler
• Utilize math skills to accurately determine proper cost and measurements of jobs to be quoted and produced
• Become adequately familiar with catalog and internal operating system
• Collaborate with internal office team to ensure the fluidity of quotes/order processing
• Interpret different avenues of approach to derive customer's desired goal(s) for jobs/needs
• Proficient in using computer systems and software for data entry and record keeping
• Excellent problem-solving skills and the ability to handle difficult situations with professionalism
• Ability to effectively communicate with clients, internal teams, and management
• Ability to work independently and prioritize tasks in a fast-paced environment
• To be successful in this position you will need great communication skills, be goal oriented, attentive to detail, team oriented and receptive to instructions

Full-time Pay = $18-20/hr (DOE)