Customer Service Representative

Social Influence LLC; Kentwood (MI); On-site; USD 24,796 - 27,552; Full time

Job summary

A dynamic marketing firm in Kentwood, Michigan, is seeking a detail-oriented Customer Service Rep/Outside Sales Support. In this role, you'll support Outside Sales Representatives, manage customer orders, and maintain communication to ensure customer satisfaction. The ideal candidate has a strong background in order management, excellent communication skills, and the ability to work in a fast-paced environment. Join us to help deliver quality products matching customer specifications.

Qualifications

• Detail-oriented with strong organizational skills.
• Ability to adapt in a fast-paced environment with shifting priorities.
• Familiarity with printing processes or label production is a plus.

Responsibilities

• Support assigned Outside Sales Representative.
• Audit orders for pricing, quantity, and delivery.
• Respond to customer inquiries via phone, email, and online.
• Manage customer orders using ERP systems.
• Coordinate with Graphic Design for customer artwork.
• Maintain customer inventory in the database.
• Ensure specifications and deadlines are met.
• Assist finance with overdue collections.

Skills

Attention to detail

Communication skills

Problem-solving

Organizational skills

Multitasking

Microsoft Office Suite

Ability to work independently

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

ERP systems

Microsoft Outlook

Microsoft Excel

Job description

Shift: Monday-Friday 8:00AM-4:30PM

Pay Range: $18-$20

Equipment

ERP system experience preferred – willing to be certified.

Job Description

Customer Service Rep/Outside Sales Support

Role Summary

We are seeking a detail-oriented and customer-focused Customer Service Rep/Outside Sales Support to join our team. The CSR will support the Outside Sales Representatives and is responsible for order entry and primary day-to-day customer communication. They are also responsible for accurately and promptly entering orders so our production team can create a quality product matching the customers specifications. This role requires excellent communication, strong organizational skills, and a good understanding of manufacturing workflows.

Responsibilities

• Works directly and supports assigned Outside Sales Representative
• Audits orders received for price, quantity and delivery
• Responds to customer inquiries via phone, email, and online portals in a professional and timely manner
• Enter and manage customer orders using ERP order management systems
• Coordinates and assists Graphic Design department with customer artwork and artwork proofing
• High attention to detail – able to easily catch spelling and pricing differences
• Checks and maintains customer inventory in the database as well as in the warehouse
• Provides accurate pricing, lead times, and product information
• Coordinates with production, shipping, and sales teams to ensure customer specifications and delivery deadlines are met
• Handles changes, cancellations, and adjustments to orders efficiently
• Proactively communicates with customers about order status, delays, or issues
• Resolves complaints or concerns with a focus on customer satisfaction and retention
• Proactively assists finance team regarding collections on past dues, COD and other special payment terms

Skills

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Ability to work in an open office environment
• Ability to work in a fast-paced environment with shifting priorities, adaptable, and able to work under pressure
• ERP system experience preferred – willing to be certified
• Attention to detail and well organized
• Familiarity with printing process, materials, or label production is a plus
• Decision-making capability and able to work independently with minimal supervision after training
• Able to multitask and work on multiple projects
• Problem-solving and analytical skills
• Ability to respond to common inquiries or complaints from customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Experience with Microsoft Office Suite, particularly Outlook & Excel

$18 - $20 an hour