Customer Service Representative

Johnson Brothers; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Johnson Brothers of Indiana, a leading distributor of wine, spirits and beer, is seeking a detail-oriented Administrative Support specialist. You will handle customer inquiries, process orders, and collaborate with sales teams to resolve issues.

Ideal candidates have a 2-year business degree and strong communication skills, with proficiency in MS Office and familiarity with AS400. Local candidates preferred; no relocation package is offered.

Qualifications

• 2-year business-related degree preferred.
• Strong written and verbal communication with professional telephone etiquette.
• Ability to multi-task and meet deadlines in a fast-paced, high-volume environment.
• Detail oriented with strong organizational skills.
• Proficient in MS Office; AS400 experience is helpful.
• Local candidates preferred; no relocation package available.

Responsibilities

• Answer calls and respond to customer inquiries or requests in a timely manner.
• Assist customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Collaborate with sales representatives and managers for pricing overrides, special products, and problem resolution.
• Answer the telephone and use the switchboard to transfer calls as needed.
• Provide backup for other jobs during vacations and illness.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Data entry

Administrative duties

MS Office

AS400 experience

Education

Associate degree in business

Tools

MS Office

AS400

Job description

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties:

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assist the team as needed and be able to backup other jobs during vacations and illness.

Job Requirements:

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette
• Resolution driven and customer service oriented
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
• Perform wide variety of administrative duties as assigned
• Local candidates preferred (no relocation package available)

Worker Sub-Type:

Regular

Time Type:

Full time