Customer Account Rep

PTS Corp; Bloomington (IN); On-site; USD 45,000 - 48,000; Full time

Job summary

PTS Corp in Bloomington, IN is seeking a Customer Support Representative to provide phone and email support, assist with ecommerce and operational duties, and contribute to a positive customer experience. You will coordinate with a broader team and handle a variety of service tasks.

The role emphasizes strong communication, multitasking, and proficiency with Microsoft Office while offering room for growth within the organization.

Qualifications

• Experience in Customer Service or a customer-facing role.
• Associates Degree preferred.
• Ability to multi-task and handle dynamic situations.
• Ability to work with cross-functional teams and varying personalities.
• Strong verbal and written communication, including typing.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft applications (Word, Excel, PowerPoint, Project).
• Ability to define issues, analyze problems, and evaluate alternatives.
• Capable of making sound, independent conclusions and recommendations.
• Demonstrates confidence with humility and grace.
• Experience maintaining professional demeanor under pressure.
• Adaptive to change and able to contribute new ideas.

Responsibilities

• Respond to customer emails and phone calls promptly and professionally.
• Plan, coordinate, and complete activities to meet objectives and ensure quality customer experience.
• Contribute to development and evaluation of company programs and procedures.
• Act as liaison with other departments to ensure smooth operations for the division.
• Provide leadership with daily inputs to support high performance and service excellence.
• Participate in programs that promote a positive company culture.
• Perform or coordinate special projects as assigned.

Skills

Customer service

Multi-tasking

Verbal and written communication

Typing proficiency

Organizational skills

Microsoft Word

Microsoft Excel

PowerPoint

Project

Education

Associates Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Project

Job description

Job Details

Job Location: CHQ - BLOOMINGTON, IN 47403

Position Type: Full Time

Salary Range: $45,000.00 - $47,500.00 Salary/year

Job Shift: 1st Shift

Job Category: Admin - Clerical

Position Purpose

Customer Support Representative plans, organizes, and coordinates with a broader team engaged in providing a variety of customer service duties. These duties include e-commerce support and operational support functions for a division or major program. The position provides phone and email support and other related duties as assigned. This position has potential growth opportunities.

Qualifications

• Experience in Customer Service or Customer facing role required.
• Associates Degree preferred.
• Proven ability to multi-task and handle dynamic situations.
• Proven ability to work with cross-functional teams and varying personalities.
• Effective verbal and written communication skills, including proficiency with typing.
• Must possess strong organizational skills and be detail oriented.
• Proficient in Microsoft applications (Word, Excel, Power Point. Project, etc.).
• Proven ability to define issues, analyze problems, and evaluate alternatives.
• Capacity to make sound, reliable, and independent conclusions and recommendations.
• Exhibits confidence and assertiveness along with humility and grace.
• Experience maintaining polite and professional demeanor in the face of adversity.
• Should be adaptive to change and readily able to contribute new ideas.

Duties

• Communicate with customers via email and phone to provide timely, accurate, and professional responses in an efficient and effective manner.
• Responsible for appropriate and competent planning, coordination and completion of a certain volume and variety of activities to ensure that objectives are met to provide the best possible customer experience.
• Participates in developing, implementing, and evaluating company programs, systems, and procedures to achieve goals and maintain performance metrics consistent with quality and service expectations
• Serve as liaison with other departments and divisions to accomplish smooth administrative operations on behalf of their division/program.
• Provides day-to-day inputs to leadership to ensure a high performance, customer service-oriented work environment which supports achieving objectives and service expectations.
• Participates in programs and activities that promote a positive company culture.
• Performs and/or coordinates the completion of special projects as assigned.

Physical Requirements

• Ability to see, speak, hear, write, and understand English.
• Ability to read and analyze data and other written information.
• Sustained attention to detail and reliance on good hand-to-eye coordination.
• Desk-based position with heavy emphasis on viewing computer monitor, typing on a standard keyboard, using a mouse, and speaking/listening via headset.

Work Hours

8:00 a.m. – 5:00 p.m. core hours with additional hours as necessary to meet production demands.

This job description is not a contract, express or implied, guaranteeing employment for any specific duration.

We are not able to sponsor visas for this role at this time

DISCLAIMER: The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities, and requirements.