Customer Service Representative

Vaco; Indianapolis (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Vaco is hiring a Customer Service Representative to help customers with questions, orders, and account information while delivering a positive, professional experience.

The ideal candidate is a strong communicator with excellent organizational skills, able to handle high-volume interactions in a fast-paced environment and collaborate with internal teams to resolve issues efficiently.

Qualifications

• 1-2+ years of customer service, call center, administrative support, or related experience preferred.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to manage a high volume of calls, emails, and customer requests.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Provide timely and accurate information regarding products, services, orders, and account questions
• Assist customers with placing, updating, and tracking orders
• Research and resolve customer concerns, complaints, and service-related issues
• Maintain accurate customer information and documentation within internal systems
• Process order changes, returns, credits, and other customer requests as needed
• Follow up with customers to ensure questions and concerns are resolved
• Partner with internal departments to resolve customer issues and provide timely updates
• Build positive relationships with customers through professional and responsive communication
• Identify and elevate more complex customer concerns when appropriate
• Maintain knowledge of company products, services, policies, and procedures
• Meet established customer service, quality, and productivity expectations
• Assist with additional administrative and customer support responsibilities as needed

Skills

Customer service

Communication

High volume handling

Organization

MS Office

Education

High school diploma or equivalent

Tools

CRM software

Job description

Our client is seeking a personable and customer-focused Customer Service Representative to join their team. This individual will be responsible for assisting customers with questions, orders, account information, and general support while providing a positive and professional customer experience.

The ideal candidate is a strong communicator who is organized, dependable, and comfortable working in a fast-paced environment while managing a high volume of customer interactions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Provide timely and accurate information regarding products, services, orders, and account questions
• Assist customers with placing, updating, and tracking orders
• Research and resolve customer concerns, complaints, and service-related issues
• Maintain accurate customer information and documentation within internal systems
• Process order changes, returns, credits, and other customer requests as needed
• Follow up with customers to ensure questions and concerns are resolved
• Partner with internal departments to resolve customer issues and provide timely updates
• Build positive relationships with customers through professional and responsive communication
• Identify and elevate more complex customer concerns when appropriate
• Maintain knowledge of company products, services, policies, and procedures
• Meet established customer service, quality, and productivity expectations
• Assist with additional administrative and customer support responsibilities as needed

Qualifications

• 1-2+ years of customer service, call center, administrative support, or related experience preferred
• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to manage a high volume of calls, emails, and customer requests
• Strong organizational skills and attention to detail
• Comfortable navigating multiple systems and learning new technology
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• CRM or customer service software experience is a plus
• Ability to problem-solve and remain professional when handling challenging situations
• Ability to prioritize responsibilities and work effectively in a fast-paced environment
• High school diploma or equivalent required; additional education is a plus

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.