Financial Operations Coordinator URGENT

Vaco by Highspring; St. Louis (MO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &+

Life and disability coverage

Retirement plan with company match

Generous PTO and paid holidays

Dependent coverage options

Job summary

Vaco by Highspring is seeking a Financial Operations Coordinator to support account administration, payment processing, reconciliation, and customer account maintenance in a fast-paced environment. The ideal candidate will combine strong customer service with meticulous attention to detail and the ability to manage multiple priorities.

The role emphasizes accurate financial records, compliance with internal policies, and collaboration with internal teams to enhance customer experience.

Qualifications

• Associate degree in Accounting, Business Administration, Finance, or related field, or equivalent professional experience.
• Experience in customer service, financial operations, billing, accounting, or administrative support.
• Experience in higher education, financial aid, student accounts, or other customer-focused financial operations environments is highly preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications and business software systems.

Responsibilities

• Process account adjustments, refunds, credits, and related financial transactions in accordance with established procedures.
• Respond to customer inquiries regarding billing, payments, account balances, and account activity through various communication channels.
• Coordinate invoicing and payment activities involving external funding sources, contracted payers, or third-party organizations.
• Reconcile account information and assist in resolving discrepancies to maintain accurate financial records.
• Maintain documentation, audit support files, and operational procedures related to account administration.
• Monitor compliance requirements and implement process updates as regulations or organizational policies evolve.
• Partner with internal teams to support account accuracy, issue resolution, and a positive customer experience.
• Assist with special projects and additional responsibilities as assigned.

Skills

Customer service

Financial operations

Attention to detail

Communication skills

Microsoft Office

Education

Associate degree in Accounting/Business/Finance

Bachelor's degree in Accounting/Finance/Business Administration

Tools

Microsoft Office Suite

Billing software

Job description

• 40-48K base salary (Please note: final salary will depend on relevant experience, unable to exceed the listed range)
• OUTSTANDING BENEFITS!
• 100% employer-paid medical, dental, life, and disability coverage for employees
• Employer-funded retirement program with immediate vesting and company match eligibility
• Generous PTO package including vacation, sick time, paid holidays, parental leave, and volunteer service days
• Additional coverage options available for dependents and supplemental insurance needs
• Supportive, mission-driven culture with strong work-life balance and long-term career growth opportunities

Overview

A growing organization is seeking a Financial Operations Coordinator to support account administration, payment processing, reconciliation activities, and customer account maintenance. This position serves as a key resource for resolving account-related inquiries, ensuring accurate financial records, and supporting compliance with internal policies and external requirements.

The ideal candidate combines strong customer service skills with attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Process account adjustments, refunds, credits, and related financial transactions in accordance with established procedures.
• Respond to customer inquiries regarding billing, payments, account balances, and account activity through various communication channels.
• Coordinate invoicing and payment activities involving external funding sources, contracted payers, or third-party organizations.
• Reconcile account information and assist in resolving discrepancies to maintain accurate financial records.
• Maintain documentation, audit support files, and operational procedures related to account administration.
• Monitor compliance requirements and implement process updates as regulations or organizational policies evolve.
• Partner with internal teams to support account accuracy, issue resolution, and a positive customer experience.
• Assist with special projects and additional responsibilities as assigned.

Qualifications Required

• Associate degree in Accounting, Business Administration, Finance, or a related field, or equivalent professional experience.
• Experience in customer service, financial operations, billing, accounting, or administrative support.
• Experience in higher education, financial aid, student accounts, or other customer-focused financial operations environments is highly preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications and business software systems.

Preferred

• Bachelor's degree in Accounting, Finance, Business Administration, or related discipline.
• Experience working with customer accounts, billing operations, financial transactions, or payment processing.
• Experience in a highly regulated environment.
• Financial recordkeeping and reconciliation
• Billing and payment administration
• Problem-solving and analytical thinking
• Customer-focused communication
• Ability to manage multiple deadlines
• Accuracy and attention to detail
• Professional office environment.
• Extended hours may occasionally be required during peak operational periods.
• Regular use of standard office technology and computer systems.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).