Customer Service Representative

Guild Garage Group; Indian Trail (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with match

Employee discounts

Paid training

Career growth

Job summary

Tip Top Garage Doors in Indian Trail, NC is hiring a Customer Service Representative to turn calls into booked service appointments and keep service details organized. The role requires experience in a residential service industry, strong phone skills, and the ability to manage scheduling software and customer records.

You will support homeowners, technicians, and the office team, handling urgent requests with a calm, practical approach and following through to ensure timely service delivery.

Qualifications

• At least one year of customer service experience in a residential service industry.
• Experience booking service appointments and supporting a busy service office.
• Strong phone skills and the ability to build trust with customers quickly.

Responsibilities

• Turn incoming calls into scheduled service appointments by listening carefully, asking the right questions, and explaining next steps.
• Handle a high volume of calls with professionalism, accuracy, and a sense of urgency.
• Gather and document customer information, service concerns, and appointment details so technicians arrive prepared.
• Coordinate with technicians and office staff to support scheduling and communicate changes.
• Keep customers informed about appointments, service updates, and follow-up needs.
• Resolve routine concerns with empathy and sound judgment, bringing more complex issues to the appropriate team member.

Skills

Customer service

Phone skills

Communication

Scheduling experience

Education

High school diploma

Tools

ServiceTitan

Job description

Customer Service Representative – Home Services

Tip Top Garage Doors | Indian Trail, NC

Starting Pay: $20–$24 per hour, based on relevant experience | Full-Time
Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m., with rotating weekends

Bring Your Home Services Experience to Tip Top

Do you know how to turn an urgent customer call into a booked appointment, keep service details organized, and help technicians arrive prepared? Tip Top Garage Doors is looking for an experienced Customer Service Representative to join our Indian Trail team.

If you’ve supported customers in plumbing, HVAC, electrical, garage doors, solar, or another residential service industry, your experience will translate well here. We’re looking for someone who understands the pace of a service office, takes ownership of customer needs, and follows through.

You’ll help homeowners get the service they need while keeping communication clear between customers, technicians, and our office team.

What You’ll Do

Turn incoming calls into scheduled service appointments by listening carefully, asking the right questions, and explaining next steps.

Handle a high volume of calls with professionalism, accuracy, and a sense of urgency.

Gather and document customer information, service concerns, and appointment details so technicians arrive prepared.

Coordinate with technicians and office staff to support scheduling and communicate changes.

Keep customers informed about appointments, service updates, and follow-up needs.

Resolve routine concerns with empathy and sound judgment, bringing more complex issues to the appropriate team member.

Maintain accurate customer records and take ownership of follow-up so details don’t fall through the cracks.

Learn our garage door services and help customers understand their options.

What You Bring

At least one year of customer service experience in a residential service industry, such as plumbing, HVAC, electrical, garage doors, or solar.

Experience booking service appointments and supporting a busy service office.

Strong phone skills and the ability to build trust with customers quickly.

The ability to manage calls, scheduling software, and customer records accurately.

A calm, practical approach to urgent requests, schedule changes, and frustrated customers.

Reliability, attention to detail, and consistent follow-through.

ServiceTitan experience is strongly preferred; experience with similar service management software is also valuable.

Availability to work Monday–Friday, 7:00 a.m.–4:00 p.m., with rotating weekends.

High school diploma or equivalent.

What We Offer

Starting pay of $20–$24 per hour, based on relevant experience

Health, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Employee discounts and referral program

Paid training and ongoing support

A supportive team and opportunities for career growth

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$20 - $24 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Guild Garage Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.