Customer Service Coordinator

PALFINGER; Charlotte (AR); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with Company match

Medical, dental, vision, life, AD&D, &

Wellness program

Paid holidays & PTO

Learning and career growth

Job summary

PALFINGER is seeking a Work Ready Truck Sales Coordinator to provide administrative support across PALFINGER USA locations. This onsite role is based in Charlotte, NC and collaborates with leadership, sales and service teams to ensure smooth order processing and documentation management.

You will coordinate critical WT documentation, assist with sales and marketing materials, and help maintain facility operations. A HS diploma, CRM familiarity, and MS Office proficiency are required.

Qualifications

• 3 years of experience in an administrative role, or 1 year of experience within the truck and crane equipment industry.
• Dealership experience is preferred.
• High school diploma or GED required.
• Proficiency with Microsoft Office applications required; experience working with a CRM system is a plus.
• Notary Public, or the ability to obtain.

Responsibilities

• Serve as the primary administrative support for the Work Ready Truck (WRT) sales effort across PALFINGER USA locations.
• Partner with the General Manager, Managing Director, and Sales and Service Managers to facilitate WRT order processing.
• Coordinate and track critical WRT documentation, including MSOs, SSMSOs, specification sheets, titles, dealer licenses, tag renewals, and related records.
• Assist with the development of sales and marketing support materials for Work Ready Trucks.
• Support office supply ordering and permit maintenance activities for the Charlotte facility.

Skills

Administrative experience

CRM experience

Education

High school diploma or GED

Notary Public eligibility

Tools

Microsoft Office

CRM system

Job description

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

Reach Beyond at PALFINGER as our Work Ready Truck Sales Coordinator, the primary point of contact supporting the administration of the Work Ready Truck (WRT) sales effort across PALFINGER USA locations. In this onsite role based in Charlotte, NC, you will work closely with leadership, sales, and service teams to ensure smooth order processing and documentation management. You will play a key role in coordinating critical sales documentation, supporting marketing initiatives, and helping maintain efficient facility operations. Reporting to the General Manager, this position offers the opportunity to contribute directly to the success and growth of PALFINGER's truck equipment business.

Your Responsibilities

• Serve as the primary administrative support for the Work Ready Truck (WRT) sales effort across PALFINGER USA locations.
• Partner with the General Manager, Managing Director, and Sales and Service Managers to facilitate WRT order processing.
• Coordinate and track critical WRT documentation, including MSOs, SSMSOs, specification sheets, titles, dealer licenses, tag renewals, and related records.
• Assist with the development of sales and marketing support materials for Work Ready Trucks.
• Support office supply ordering and permit maintenance activities for the Charlotte facility.

Your Qualifications

• 3 years of experience in an administrative role, or 1 year of experience within the truck and crane equipment industry.
• Dealership experience is preferred.
• High school diploma or GED required.
• Proficiency with Microsoft Office applications required; experience working with a CRM system is a plus.
• Notary Public, or the ability to obtain.

What We Offer

• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled