Customer Service Representative

Orkin; Hyattsville (MD); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

401K with match

Stock purchase plan

Tuition reimbursement

Paid Time Off

Company Paid Training

Career growth

Job summary

Owl Pest Prevention & Western Pest Services seeks a Customer Service Representative in Hyattsville, MD. You will coordinate schedules, respond to inquiries, and support field operations while delivering a high-quality customer experience.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment, with a competitive benefits package and opportunities for growth.

Qualifications

• High school degree or equivalent is required.
• Must be 18 years of age and able to work in the U.S.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in Word, Excel, and Outlook.
• Good written and verbal communication skills.
• Experience with customer service in a high-volume setting is preferred.

Responsibilities

• Provide exceptional customer service to internal and external clients.
• Prioritize, plan and complete daily tasks and projects.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive follow-up and timely information to customers.
• Deliver accurate service and sales information and maintain records.
• Respond to leads and referrals and support scheduling of service routes.

Skills

Excellent communication

Phone etiquette

Organizational skills

Multitasking

MS Office proficiency

Customer service principles

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Overview

Western Pest Services, a premier provider of pest control solutions and a trusted member of the Rollins Family of Brands, has partnered with Owl Pest Prevention to bring together two well‑respected leaders in the industry. Founded in 1921, Owl Pest Prevention has long been dedicated to delivering personalized, professional, and effective pest prevention services tailored to the unique needs of our clients and community. By joining forces, Western Pest Services and Owl Pest Prevention combine their strengths, expertise, and shared commitment to excellence—protecting more than just homes and businesses, but the people and communities we proudly serve.

We are currently seeking a Customer Service Representative. This position will be based out of our Hyattsville, MD branch!

Responsibilities

Our Customer Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

Owl Pest Offers…

• Competitive Compensation!
• Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Award-winning Company Paid Training!
• Opportunities for Growth, Development, and Advancement
• Awards and recognition

What You’ll Be Doing:

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We’re Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

Excellent communication and problem-solving skills are crucial to our business.

If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications

Basic Qualifications:

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• Strong collections experience preferredWe will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Salary Range: $22.00 - $27.00 per hour

Owl Pest Prevention & Western Pest Services are Equal Opportunity Employers/Protected Veterans/Individuals with Disabilities

Basic Qualifications:

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• Strong collections experience preferred
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Salary Range: $22.00 - $27.00 per hour

Owl Pest Prevention & Western Pest Services are Equal Opportunity Employers/Protected Veterans/Individuals with Disabilities

Our Customer Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

Owl Pest Offers…

• Competitive Compensation!
• Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Award-winning Company Paid Training!
• Opportunities for Growth, Development, and Advancement
• Awards and recognition

What You’ll Be Doing:

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We’re Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

Excellent communication and problem-solving skills are crucial to our business.

If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications

Basic Qualifications:

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• Strong collections experience preferred
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Salary Range: $22.00 - $27.00 per hour