Customer Service Representative

Creative Financial Staffing, LLC; Hudson (OH); On-site; USD 43,000 - 45,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Service Representative to join our on-site team in Hudson, OH. The role supports customers via phone, email, and chat during a 12:30PM–9:00PM schedule, Monday–Friday, with a salary range depending on experience.

Ideal candidates will have call center experience, strong problem-solving skills, and the ability to stay organized in a fast-paced environment. A high school diploma or equivalent is required, with additional education a plus.

Qualifications

• Previous call center experience preferred.
• Excellent problem-solving abilities and a customer-first mindset.
• Highly organized with the ability to prioritize tasks in a fast-paced environment.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Serve as a trusted point of contact for customers by providing outstanding support via phone, email, and chat
• Assist customers with product and service inquiries, order processing, billing questions, and account support
• Resolve customer concerns with professionalism, empathy, and a solutions-focused approach
• Maintain accurate and detailed records of customer interactions and transactions
• Partner with cross-functional teams to ensure timely resolution of customer needs and a seamless experience
• Develop expertise in company products, services, and policies to provide informed and reliable support

Skills

Customer service

Call center experience

Problem solving

Organization

Education

High school diploma or equivalent

Job description

Job Title: Customer Service Representative
Hours: 12:30PM-9:00PM
Location: On-site in Hudson, OH
Schedule: Monday–Friday
Salary: $43,000 – $44,700 depending on experience

Why This Opportunity Stands Out:

• Join a respected manufacturer and distributor committed to delivering exceptional customer experiences
• Be part of a company that values service excellence, collaboration, and shared success
• Work in an environment where your ideas, feedback, and contributions are genuinely appreciated
• Enjoy a positive, team-oriented culture that promotes work-life balance and employee support

Key Responsibilities of a Customer Service Representative:

• Serve as a trusted point of contact for customers by providing outstanding support via phone, email, and chat
• Assist customers with product and service inquiries, order processing, billing questions, and account support
• Resolve customer concerns with professionalism, empathy, and a solutions-focused approach
• Maintain accurate and detailed records of customer interactions and transactions
• Partner with cross-functional teams to ensure timely resolution of customer needs and a seamless experience
• Develop expertise in company products, services, and policies to provide informed and reliable support

Qualifications of a Customer Service Representative:

• Previous experience working in a call center preferred
• Excellent problem-solving abilities and a customer-first mindset
• Highly organized with the ability to prioritize tasks and thrive in a fast-paced environment
• High school diploma or equivalent required; additional education is a plus

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