Customer Service Representative

U.S. Legal Support, Inc.

Houston, Northern (TX, KY)

Hybrid

USD 40,000 - 52,000

Full time

2 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, Dental, and Vision Insurance

Pet-Friendly Benefits

LifeLock Protection

401(k) Retirement Plan

Flexible Spending Accounts (FSA)

Paid Time Off

9 Paid Holidays

Short-Term and Long-Term Disability

Employee Assistance Program (EAP)

Employee Recognition and Team Events

Job summary

U.S. Legal Support, Inc. in Houston, TX is seeking a Customer Service Representative to act as the primary contact for clients and coordinate with internal teams to deliver timely, accurate support. This onsite role requires dependable, detail-oriented professionals with strong communication and organizational skills.

The position follows a Monday–Friday schedule, 8:00 AM–5:00 PM, with benefits designed to support employees and families in a fast-paced, service-driven legal environment.

Qualifications

Minimum 2 years of customer service experience.
Strong verbal and written communication skills.
Ability to multitask, prioritize responsibilities, and meet deadlines.

Responsibilities

Provide administrative support to clients and internal departments.
Build and maintain strong client relationships with a focus on satisfaction and retention.
Communicate professionally with clients via phone and email.
Process and respond to inquiries and updates in a timely manner.
Accurately document client interactions and resolutions in internal systems.
Follow HIPAA-compliant communication procedures and guidelines.
Identify and resolve issues to ensure a positive client experience.
Collaborate with internal teams to meet client needs and expectations.
Perform other duties and special projects as assigned.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Organizational skills

Time management

Adaptability

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Are you reliable, detail-oriented, and passionate about providing exceptional customer service? Do you enjoy solving problems, building relationships, and staying organized in a fast-paced environment?

U.S. Legal Support is seeking a Customer Service Representative who thrives under pressure, communicates effectively, and maintains a customer-first mindset. In this role, you will serve as a primary point of contact for clients, ensuring a seamless experience while coordinating with internal teams to deliver timely and accurate support.

Location: Houston, TX (Onsite)
Schedule: Monday - Friday | 8:00 AM - 5:00 PM

Key Responsibilities

Provide administrative support to clients and internal departments.
Build and maintain strong client relationships with a focus on client satisfaction and retention.
Communicate professionally with clients via phone and email regarding requests, documentation, and updates.
Process and respond to emails, phone calls, and messages requiring immediate attention.
Accurately document client interactions, inquiries, and resolutions within internal systems.
Follow HIPAA-compliant communication procedures, policies, and guidelines.
Proactively identify and resolve issues to ensure a positive client experience.
Collaborate effectively with internal teams to meet client needs and expectations.
Perform other duties and special projects as assigned.

Qualifications

Required

High school diploma or equivalent; Bachelor's degree preferred.
Minimum of two (2) years of customer service experience.
Strong verbal and written communication skills.
Ability to multitask, prioritize responsibilities, and manage competing deadlines.
Strong attention to detail and organizational skills.
Ability to adapt to a variety of customer personalities and situations.

Preferred