Customer Service Representative

BD; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in medical technology is hiring a Customer Service Representative to provide support to clients regarding their orders and inquiries. This role offers 100% remote work opportunities and a competitive salary up to $21.60 hourly, alongside comprehensive benefits. As a key team member, you will ensure a high level of customer satisfaction while collaborating across departments.

Benefits

Comprehensive benefits package

100% remote work opportunity

Opportunities for career advancement

Up to 12 company-paid holidays per year

Qualifications

• 1 year of experience in medical industry or call center/customer service.
• Ability to read and interpret medical supply publications.
• Proficiency in Microsoft Office.

Responsibilities

• Provide timely and accurate information to customers.
• Process customer returns according to department policies.
• Collaborate with Medical Billing to resolve disputed charges.

Skills

Problem-solving

Communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Applications

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $21.60 hourly
- Comprehensive benefits package, including medical, dental, and vision insurance
- Up to 12 company-paid holidays per year
- Opportunities for career advancement and professional development
- Participate in supportive programs like the BD Healthy Lives Program and Employee Assistance Programs
- 100% remote work opportunity, allowing for flexibility and work-life balance

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding their order status and product inquiries
- Process customer returns according to established department policies
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Communicate feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service
- High School Diploma or GED
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office Applications
- Availability to work some evening shifts, weekends, or overtime as needed

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced healthcare environment
- Strong problem-solving skills and the ability to handle various variables
- Knowledge of medical billing processes and procedures

#MedicalTechnology #CustomerService #RemoteWork #CareerOpportunities #HealthcareCareers

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