Customer Service Representative

Johnson Brothers; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Johnson Brothers Maverick Beverage is seeking an organized office administrator to support the commercial team in our United States distribution operation. The role focuses on daily check processing, cash posting, and general office support to ensure smooth customer service and order entry.

Responsibilities include handling remote deposit and posting of customer checks, answering the main phone line, monitoring the general inbox, processing discounts, and liaising with delivery and warehouse

Responsibilities

• Remote deposit of daily checks collected from route drivers as well as sale rep check collection
• Posting of customer checks within our application system
• Filing of deposited and following the companies established document storage policies
• Answering the customer service phone line to support the commercial team as well as direct customers
• Monitor and respond to the general email inbox
• General order entry and modification
• Processing approved discounts
• Customer credit memo support following a verification process
• Support the commercial team through interdepartmental liaison with teams such as delivery and warehouse
• Oversee the will call and sample checkout process ensuring proof of deliveries are received for all pickups
• Provide general office support such as supply orders, meeting and event setup and preparation support
• Other administrative and support functions as assigned

Job description

Looking for a rewarding career? Johnson Brothers Maverick Beverage is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description

Shift: Monday through Friday, 7:30 am - 4:00 pm

Pay: $23/hour

• Remote deposit of daily checks collected from route drivers as well as sale rep check collection
  • Posting of customer checks within our application system
  • Filing of deposited and following the companies established document storage policies
• Support customer service functions including but not limited to:
  • Answering the customer service phone line to support the commercial team as well as direct customers
  • Monitor and respond to the general email inbox
  • General order entry and modification
  • Processing approved discounts
  • Customer credit memo support following a verification process
  • Support the commercial team through interdepartmental liaison with teams such as delivery and warehouse
• Oversee the will call and sample checkout process ensuring proof of deliveries are received for all pickups.
• Provide general office support such as supply orders, meeting and event setup and preparation support.
• Other administrative and support functions as assigned.

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

Worker Sub-Type

Regular

Time Type

Full time