Vet Assistant/CSR

Community Veterinary Partners; Watsontown (Northumberland County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Clinic discounts for employee pets

Health, dental, and vision insurance

Life and disability insurance

Paid time off

Uniform allowance

401K retirement plan with matching

Paid parental leave

Job summary

Community Veterinary Partners is seeking a Client Service Representative / Veterinary Assistant to support both front desk tasks and hands-on patient care. You will split time between welcoming clients, handling payments, and assisting veterinarians during exams and procedures.

The role requires comfort with animals, strong communication, and the ability to multitask in a busy environment. Nights, weekends and holidays availability is expected.

Qualifications

• Previous experience as CSR or Veterinary Assistant preferred.
• Ability to multitask between front desk and clinical duties.
• Comfortable working with animals and clients.
• Must be available nights, weekends and holidays.

Responsibilities

• Greet clients and manage front desk from check-in to check-out.
• Answer phones, review treatment estimates, and process payments.
• Assist doctors and technicians during appointments, exams, and treatments.
• Obtain patient histories and prepare patients for examinations.
• Document histories and communications in EMR.
• Safely restrain and handle dogs and cats.
• Support hospital workflow throughout the day.

Skills

Customer service

Communication

Team oriented

Multitasking

Animal handling

Job description

Client Service Representative / Veterinary Assistant

We’re looking for a Client Service Representative / Veterinary Assistant who enjoys working with both people and pets. This hybrid position is ideal for someone who is comfortable supporting clients at the front desk while also assisting our veterinary team with hands‑on patient care. In this role, you’ll split your time between client service responsibilities and veterinary assistant duties, including:

Client Service

• Welcome clients and patients and create a positive experience from check‑in to check‑out
• Answer phones, go over treatment estimates, and assist with client questions
• Process payments and maintain accurate client and patient information
• Communicate clearly and compassionately with pet owners
• Help maintain an organized and efficient front desk

Veterinary Assistant

• Assist doctors and technicians during appointments, exams, and treatments
• Obtain patient histories and help prepare patients for examinations
• Efficiently document all histories and communications in EMR
• Safely restrain and handle dogs and cats
• Assist with sample collection, laboratory work, and diagnostic procedures
• Prepare and maintain exam rooms and treatment areas
• Assist with medications and treatments based on experience and hospital protocols
• Support patient care and hospital workflow throughout the day

What You Bring

• Previous experience in a veterinary hospital as a CSR, Veterinary Assistant, or in a cross‑trained role preferred
• Strong customer service and communication skills
• Comfortable working directly with animals and clients
• Ability to multitask and transition between front desk and clinical responsibilities
• Dependable, adaptable, and team-oriented
• Comfortable working in a busy emergency veterinary environment
• Interest in continuing to learn and develop your veterinary skills
• Must be available nights, weekends and holidays

Benefits

• Generous clinic discounts for employee pets
• Health, dental, and vision insurance
• Life, long and short‑term disability insurance
• Paid time off
• Uniform allowance
• 401K retirement plan with matching employer contribution
• Paid parental leave

Needed Hours

• Nights, weekends and holidays