Client Service Representative - Swing/Overnight

Innovetive Petcare; Oklahoma City (OK); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Neel Veterinary Hospital in Oklahoma City, OK is seeking a compassionate Swing/Overnight Veterinary Client Service Representative (CSR) to join our team. This role focuses on delivering excellent client service during evening and overnight hours in a fast-paced veterinary setting.

You will handle phones, appointments, medical history, assist doctors, input data, and process payments, while maintaining calm professionalism during emergencies.

Qualifications

• Previous veterinary receptionist or client service experience preferred.
• Excellent customer service and communication skills.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Knowledge of veterinary terminology is preferred.
• Comfortable using computers and veterinary practice management software.
• Ability to remain calm, professional, and compassionate during emergencies.
• Dependable with excellent attendance and punctuality.
• Must be available to work swing and/or overnight shifts, including weekends and holidays as needed.

Responsibilities

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Skills

Customer service

Communication

Attention to detail

Multitasking

Veterinary terminology

Computer skills

Calm under pressure

Reliability

Shift flexibility

Job description

Description

Neel Veterinary Hospital is seeking a compassionate, dependable, and customer-focused Swing/Overnight Veterinary Client Service Representative (CSR) to join our team. This position is ideal for someone who thrives in a fast-paced veterinary environment and enjoys providing exceptional service to clients during evening and overnight hours.

Department

Receptionists

Location

Oklahoma City, Oklahoma

Responsibilities

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Qualifications

• Previous veterinary receptionist, veterinary client service, or veterinary hospital experience preferred.
• Excellent customer service and communication skills.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Knowledge of veterinary terminology is preferred.
• Comfortable using computers and veterinary practice management software.
• Ability to remain calm, professional, and compassionate during emergencies.
• Dependable with excellent attendance and punctuality.
• Must be available to work swing and/or overnight shifts, including weekends and holidays as needed.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

Why Join Neel Veterinary Hospital?

• Work alongside a dedicated and supportive veterinary team.
• Make a meaningful impact by helping pets and their families during critical times.
• Opportunities for growth and continued learning.
• Positive team culture in a collaborative hospital environment.
• Competitive pay and comprehensive benefits for eligible employees.