Customer Service Representative ( Remote )

Third Party CS; Hesperia (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

Une entreprise de services de clientèle dynamique cherche un représentant du service clientèle capable de résoudre les problèmes des clients avec empathie et efficacité. Ce rôle exige d'excellentes compétences en communication, de la multitâche et la capacité de maintenir une expérience client positive. Des opportunités d'avancement et des horaires flexibles sont également offertes, avec une option de travail à distance.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)

Qualifications

• Expérience préalable dans le support client ou les services aux clients.
• Capacité à communiquer efficacement par téléphone et autres plateformes.
• Compétences de gestion du temps et de priorisation.

Responsibilities

• Gérer les appels entrants, les e-mails et les chats.
• Écouter activement et résoudre les préoccupations des clients.
• Suivre les procédures et politiques de service client.

Skills

Excellent communication

Customer-focused

Time management

Multitasking

Education

Previous experience in customer support

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)