Customer Service Representative

MedStar Health; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Full time

Job summary

MedStar Health is seeking an entry-level Customer Service Representative for their Harrisburg office. In this role, you will assist customers with account inquiries and concerns while documenting calls. The position offers a competitive hourly rate of $18, with opportunities for benefits, PTO accrual, and the chance to work from home after 90 days.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

PTO and Vacation

Qualifications

• At least 1 year of customer service experience (call center preferred).
• Verification of diploma or GED required.
• Reliable transportation with strong attendance.

Responsibilities

• Handle inbound calls and assist customers with inquiries.
• Update customer details and document calls.

Skills

Customer Service

Computer Proficiency

Data Entry

Education

High School Diploma or GED

Job description

*Description*

EZ Pass - Customer Service Representative Job Description

Start Date: July 2025

Schedule: Monday through Friday (Day shift)

Location: 300 East Park Drive, Harrisburg, PA 17111 (Fully on-site, opportunity to apply to work from home at 90 days on assignment)

Pay Rate: $18/hr

PTO (Paid Time Off) Accrual

Responsibilities:

• Handle inbound calls, assist customers with account inquiries, and help resolve concerns. This includes updating customer details and documentation of calls.

What we're looking for:

• At least 1 year of customer service experience (call center experience is a plus)
• Proficiency with computers and data entry
• High School Diploma or GED (verification required)
• Reliable transportation and a strong attendance record

Experience Level:

Entry Level

Pay and Benefits:

The pay range for this position is $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Harrisburg, PA.

Application Deadline:

This position is anticipated to close on Jul 7, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.