Customer Service Representative

HealthLand Services; Columbus (OH); Remote; USD 32,000 - 50,000; Full time

Job summary

HealthLand Services is looking for a highly motivated Remote Customer Service Representative to provide exceptional support to customers. In this entry-level role, you will address inquiries and resolve issues via phone, email, and chat while ensuring customer satisfaction. This full-time position offers the chance to grow within a supportive team and meet performance metrics.

Qualifications

• Entry level role requiring strong customer service skills.
• Must handle inquiries, resolve issues, and have product knowledge.
• Ability to meet performance metrics essential.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process orders, returns, and maintain customer records.
• Identify and escalate complex issues to appropriate departments.

Skills

Customer focus

Problem solving

Communication

Education

High school diploma or equivalent

Job description

• We are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their satisfaction. You will handle inquiries, resolve issues, and assist customers with product or service-related questions via phone, email and chat.

Responsibilities:

• Respond to customers inquiries promptly and professionally.
• Provide accurate information and out products and services.
• Resolve customer issues and complaints efficiently and effectivity.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information.
• Identify and escalate complex issues to the appropriate department.
• Meet or exceed performance metrics, such as call resolution time and customer satisfaction scores.
• Stay up to date on product knowledge and company policies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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