Senior Customer Support Specialist- Haz Waste

Republic Services; Mount Laurel Township (NJ); Hybrid; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

401(k) plan with company match

Employee stock purchase plan (ESPP)

Paid time off (PTO)

HSA/Dependent care accounts

Employee assistance program (EAP)

Job summary

Republic Services is seeking a Sr. Customer Support Specialist to deliver outstanding service to clients and act as escalation contact for waste treatment and disposal inquiries.

You will respond, process orders, troubleshoot, and coordinate with Sales, Operations and Billing to resolve issues promptly. Responsibilities include handling hazardous waste documents, pricing, and transportation logistics while mentoring junior staff and maintaining accurate records.

Qualifications

• Advanced knowledge of RCRA laws and waste characterization.
• Ability to interpret complex regulatory and technical docs.
• Experience with accounting processes and billing inquiries.

Responsibilities

• Serve as escalation point for internal/external customers.
• Review manifests and Bills of Lading for hazardous waste.
• Coordinate with Sales, Operations, and Billing teams.
• Prepare shipping documents and pricing based on location.
• Investigate billing discrepancies and process adjustments.
• Provide quotes and schedule trucking for waste transport.

Skills

RCRA knowledge

Accounting processes

Data trend analysis

Team collaboration

Reading & interpreting complex docs

Microsoft Office proficiency

DocuSign usage

PDF creation/writing

Tools

Microsoft Office

DocuSign

PDF writer

Job description

POSITION SUMMARY: The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the escalation point of contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs promptly and professionally.

Principal Responsibilities

• Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
• Mentors junior staff on the team and provides escalated support to resolve complex issues and enhance customer satisfaction.
• Establishes effective communication pathways to handle customer inquiries.
• Collaborates with appropriate teams to ensure swift resolution of customer concerns.
• Coordinate office services, such as data entry, clerical work, records control, creating forms, and preparing reports.
• Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.
• Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
• Serve as the point of contact for Sales, Operations, and Customer Support Management.
• Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
• Provides quotes, and schedules, and organizes trucking for efficient waste transportation logistics.
• Evaluate groups assigned to approved profiles and select pricing sheets based on location, customer type, and regional market to accurately price waste for disposal.

Knowledge Skills And Abilities

• Advanced knowledge and the ability to assist Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.
• Knowledge of accounting processes.
• Ability to identify trends and data patterns.
• Ability to work within a team environment and handle multiple assignments simultaneously.
• Proficient with Microsoft Office, DocuSign, and PDF writer.
• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries.

Qualifications

• Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.

Minimum Qualifications

• 4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.

The position currently offers hybrid flexibility; however, an arrangement cannot be guaranteed long term. The team is looking for someone in the Atlantic area.

We are seeking a customer-focused professional to support our waste management services. Customer service experience and/or hazardous waste management experience is preferred.

Key Responsibilities

• Partner with sales representatives to support customers and identify appropriate waste disposal solutions
• Serve as a point of contact between customers and internal departments, including Operations, Billing, Transportation, and Approvals
• Review hazardous waste manifests and non-hazardous Bills of Lading (BOLs)
• Create and maintain waste disposal profiles
• Coordinate with transportation teams to schedule waste pickups
• Assist with resolving customer questions, service needs, and operational issues
• Support additional customer service and waste management activities as needed

Preferred Qualifications

• Previous customer service experience
• Hazardous waste or environmental services experience is a plus
• Strong communication and organizational skills
• Ability to coordinate across multiple teams and manage competing priorities
• Detail-oriented with a focus on providing a positive customer experience

Pay range: $23.40- $32.10 (based on haz waste experience).

Pay Range

The pay range for this position is $20.35 to $28.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

Rewarding Compensation and Benefits

Eligible Employees Can Elect To Participate In

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits https://jobs.republicservices.com/us/en/about-us/benefits
• Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

About The Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our Company Values Guide Our Daily Actions

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global

Job Posting End Date

10-30-2026

The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.