Customer Service Representative

CRG; Grapevine (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

CRG in Grapevine, Texas is seeking a Customer Service Representative to support global customers with daily freight and transportation solutions. You will partner with customers, business partners, and carriers to ensure service commitments are met and issues resolved promptly.

The role requires strong organization, multitasking, and the ability to manage multiple priorities while delivering responsive, solutions-focused customer service.

Qualifications

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)
• High school diploma or equivalent
• Knowledge or experience within either Transportation or Warehousing Industries preferred
• Strong customer service skills with the drive to resolve issues.

Responsibilities

• Assist customers and business partners via email with occasional telephone use
• Field customer inquiries in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor open orders that require scheduled transportation
• Data retrieval and entry into our TMS for missing shipment statuses
• Process changes or cancellations to delivery orders

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Our client, a leading transportation and logistics company, is seeking a Customer Service Representative to join their team! This person will be responsible for supporting global customers with daily freight and transportation solutions. This role partners with customers, business partners, and carriers to ensure service commitments are met and issues are resolved efficiently. The ideal candidate is highly organized, skilled at multitasking, and able to manage multiple priorities while delivering responsive, solutions-focused customer service.

Schedule: Monday - Saturday 10am-6pm

Location: Grapevine, Texas

Payrate: $18/hour

Responsibilities:

• Assist customers and business partners via email with occasional telephone use
• Field customer inquiries in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor open orders that require scheduled transportation
• Data retrieval and entry into our TMS for missing shipment statuses
• Process changes or cancellations to delivery orders

Qualifications:

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)
• High school diploma or equivalent
• Knowledge or experience within either Transportation or Warehousing Industries preferred
• Strong customer service skills with the drive to resolve issues