Customer Service Representative

Ethos Veterinary Health; Grand Terrace (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Pet care discounts

Job summary

Ethos Veterinary Health’s Animal Emergency Clinic in Grand Terrace, CA seeks a Customer Service Representative for an evening, weekend, and holiday schedule in a fast-paced emergency setting. The role involves first-point contact with owners, coordinating check-in, and assisting the clinical team while managing patient records and payments.

Ideal applicants bring veterinary client service experience, strong communication skills, and a calm, compassionate demeanor to support families during

Qualifications

• Experience in a veterinary hospital or veterinary client service environment preferred.
• Ability to multitask and stay organized in a high-volume emergency setting.
• Strong customer service and interpersonal communication skills.
• Calm, compassionate approach when assisting pet owners during stressful events.

Responsibilities

• Welcome clients and pets with empathy and professionalism.
• Answer a multi-line phone system, gather information, and communicate urgent concerns to the clinical team.
• Coordinate emergency check-in and discharge while maintaining accurate records.
• Process payments, review estimates, and explain hospital services clearly.
• Communicate wait times and updates to owners during emergencies.
• Collaborate with veterinarians, techs, assistants, and hospital staff.
• Maintain a clean, welcoming reception and client service area.
• Adapt to changing priorities and a unpredictable emergency caseload.

Job description

Customer Service Representative – Emergency Veterinary Hospital

$18.00–$22.00/hour (DOE)
Full-time opportunity in Grand Terrace, California
Schedule: Evening, weekend & holiday availability required

Be the calm, compassionate first point of contact for pet owners experiencing a veterinary emergency. Animal Emergency Clinic (AEC) is seeking an experienced Customer Service Representative (CSR) to support clients and our Emergency Veterinary team in a fast-paced, walk-in hospital environment.

This role is ideal for an experienced Veterinary Receptionist, Veterinary Customer Service Representative, Client Service Representative, or Veterinary CSR who is comfortable managing an unpredictable emergency caseload while providing exceptional client service.

Why Join Animal Emergency Clinic

Animal Emergency Clinic in Grand Terrace is an AAHA-accredited emergency veterinary hospital that has served pets and families throughout the Inland Empire for more than 50 years. Currently open overnight on weekdays and 24 hours on weekends, AEC is preparing to expand to 24/7 emergency veterinary services.

Because AEC is a walk-in emergency hospital, we do not schedule appointments. Every shift is different—from critical traumas to urgent medical cases—and our client service team plays an essential role in keeping communication and patient intake organized while supporting pet owners through stressful situations.

In Your Day-to-Day, You Will

• Welcome clients and pets with compassion, professionalism, and empathy.
• Answer a multi-line phone system, gather information, and appropriately communicate urgent concerns to the clinical team.
• Coordinate emergency patient check-in and discharge while maintaining accurate client and patient records.
• Process payments, review estimates, and clearly explain hospital services and processes.
• Communicate wait times, expectations, and updates to pet owners during emergency visits.
• Partner closely with Emergency Veterinarians, Veterinary Technicians, Veterinary Assistants, and other hospital team members.
• Maintain an organized, professional, and welcoming reception and client service area.
• Adapt quickly to changing priorities and an unpredictable emergency caseload.

What You Bring

• At least one year of experience in a veterinary hospital or veterinary client service environment.
• Emergency veterinary hospital or urgent care experience preferred; candidates with general practice veterinary experience will also be considered.
• Strong customer service, client communication, and interpersonal skills.
• Ability to multitask and remain organized in a high-volume, fast-paced emergency hospital.
• Ability to communicate calmly and compassionately with pet owners experiencing stressful or emotionally difficult situations.
• Reliable, punctual, and comfortable working as part of a collaborative veterinary team.
• Passion for animals and commitment to providing an exceptional client experience.

Perks & Benefits

Benefits are based on eligibility and may include medical, dental, and vision insurance; 401(k) with employer match; paid time off, including vacation, holidays, and sick leave; Employee Assistance Program (EAP); pet care discounts; and professional development opportunities.

Location Highlight

Located in Grand Terrace in California's Inland Empire, Animal Emergency Clinic is conveniently accessible to veterinary professionals throughout Riverside, San Bernardino, Colton, Loma Linda, Redlands, Moreno Valley, Fontana, Rialto, Highland, and surrounding communities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

Join Us

If you're a Veterinary Customer Service Representative, Veterinary Receptionist, Client Service Representative, Emergency Veterinary CSR, or experienced veterinary front desk professional looking for a part-time opportunity in emergency veterinary medicine, we'd love to hear from you.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.