Customer Service Representative

pridgeonandclay; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Career growth

Job summary

Pridgeon & Clay seeks a Customer Service Representative to provide exceptional support to customers and coordinate production needs in line with company quality policies.

In this role you will review orders in ERP/EDI, communicate delivery timelines, assist Account Managers, and ensure accurate, timely information flows across production and distribution centers. The position emphasizes teamwork, accuracy, and a customer-first mindset.

Qualifications

• Bachelor's degree; MS Office proficiency; strong problem-solving and communication skills.
• Ability to interact professionally with internal and external customers.
• Excellent organizational skills and attention to detail; good attendance.

Responsibilities

• Review orders and changes via EDI, web portals and spreadsheets; update ERP.
• Determine delivery implications; negotiate premium freight when needed.
• Prioritize orders; communicate needs to production and distribution centers.
• Participate with Account Managers to build customer relations.
• Assist in pricing/discrepancies and contract reviews; perform other duties.

Skills

MS Office

Problem solving

Communication

Customer interaction

Organization

Attendance

Stress management

Education

Bachelor's degree

Tools

QAD ERP

EDI

Job description

Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate citizen and playing a role in producing the highest quality products and services?

If you answered yes to any of these questions, then Pridgeon and Clay is the place for you...

Founded in 1948 by John Pridgeon and Donald Clay, we are one of the largest independent, value-added manufacturers and suppliers of automotive stamped and fine-blanked components in the United States.

Objective: The Customer Service Representative provides assistance to Pridgeon & Clay customers, assisting them with their production needs in an exemplary manner according to the company quality policies

Qualified candidates will possess the following Minimum Requirements:

• A bachelor's degree
• Proficiency in MS Office (including Outlook, Word, and Excel)
• Excellent problem-solving and communication skills
• Ability to effectively and professionally interact with internal and external customers
• Exceptional organizational skills and attention to detail
• Ability to function in a stressful environment while handling different requests from multiple customers
• An excellent work record, including attendance

Outstanding candidates will possess the following Desired Requirements:

• Experience in the automotive industry
• Experience with Electronic Data Interchange (EDI)
• Experience with Enterprise Resource Planning (ERP) software (QAD specifically)

(Minimum requirements are updated annually to meet the demands of various positions; employees hired prior to the latest revision update may not meet all current requirements)

Essential Functions:

Customer Service:

• Review customer orders, and change requests through EDI, web-based portals, and spreadsheets, and update into Pridgeon & Clay's ERP system.
• Determine delivery implications and resolve problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
• Evaluate critical orders and inventory shortages and assign priorities. Communicate needs to production/scheduling and distribution center.
• Participate in meetings/trips to customer facilities, along with Account Managers, to establish, build and maintain strong, personal customer relations.
• Participate in customer specific teams to provide input and strategies that focus on both Pridgeon & Clay's and the customer's needs and concerns.
• Work with Account Managers on contract review. Assist Accounts Receivable department on pricing and/or invoice discrepancies.
• Perform other duties as assigned by manager.

Shipping:

• Proactively work with Pridgeon & Clay's distribution centers to ensure all paperwork has been completed as directed by our customers.
• Learn, understand and utilize guidelines/requirements for international shipments and the necessary paperwork.
• Review and interact with customer's logistical websites and providers on an on-going basis. Ensure window times, shipment weights, and customer's basic shipment information is met. Relay all pertinent information to distribution center.
• Call trucking companies to obtain quotes for standard and expedited shipments, when needed.

Organization/Communication/Professionalism:

• Participate in, and support lean initiatives, continuous improvement and problem solving events, identifying and eliminating all types of waste.
• Organize and maintain efficiency of personal work area and 5S zone.
• Consistently adhere to, and support, company policies and procedures including ISO, IATF 16949, and safety regulations.
• Effectively communicate with co-workers and management personnel to enhance teamwork and communication initiatives.
• Provide necessary, accurate, and timely feedback of all pertinent information to co-workers and management.
• Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job.
• Accept instructions and duties in a positive manner.
• Treat all co-workers with dignity and respect.
• Assist in maintaining company values (Integrity, People, Customers, Ownership, We Can If..., Safety) daily, through thoughts and actions.

In return, Pridgeon and Clay will provide:

• A competitive total compensation including a comprehensive benefit plan including premium medical and prescription coverage starting at just $10.00 per week for employee coverage, dental, vision, 401(k) with company match, and tuition reimbursement.
• A safe, team oriented work environment with a leadership team that treats you like family and values your input
• An opportunity to participate in shaping the success of the organization through continuous improvement and problem solving events
• A positive work/life balance
• An opportunity for career growth - Over 70% of our leaders have been promoted from within

IMPORTANT- PLEASE READ COMPLETELY BEFORE SIGNING APPLICATION

PRE-EMPLOYMENT STATEMENT

Equal Opportunity Policy:

We are an Equal Opportunity Employer. We will consider applicants for this position without regards to any category protected by applicable federal, or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status, or uniformed service member status.

Background Check and Release of Information:

I hereby authorize P&C Inc. or its appointed investigative agencies to substantiate and verify my past employment, previous salary history, professional credentials, academic degrees and any other necessary references. I also authorize my previous schools, employers, and listed references to release to P&C Inc. or its appointed investigative agencies, any relevant information, including transcripts, that may be requested in connection with my employment. If employed, I authorize P&C to release salary and benefit data as necessary to meet business needs. I agree that P&C Inc. and my previous employers, schools, and references shall not be held liable if any employment offer is not tendered, is withdrawn, or my employment is terminated due to falsity or omissions in the information I have provided.

Need for Accommodation:

If I have a disability that requires accommodation to do my job, I must notify the company of that need, in writing, within 182 days after I know or reasonably should have known that I needed accommodation. Failure to do so will bar me from alleging that the company failed to accommodate me under Michigan (but not federal) law.

Policies and Procedures:

If employed by P&C Inc., I understand and agree that such employment is subject to the policies and procedures of the company. I understand and agree that any employment offer I might receive is contingent upon execution of the Confidentiality Agreement, I-9 and this application. I further agree to wear or use, when prescribed by the company, safety equipment or protective devices and to comply with all health and safety rules and reporting requirements. I agree to abide by all administrative policies of the company.

Direct Deposit:

I fully agree without fear or intimidation, coercion, or reprisal, to have any compensation that I receive directly deposited into the bank, credit union, or savings and loan association of my choice. I acknowledge that if I do not provide direct deposit information, compensation will be deposited to a pay card provided by the employer.

Terms and Conditions:

I understand that no statement in this form, related administrative policies, or an offer of employment is to be construed as an employment contract, and that either party, without the other's consent, may terminate the employment relationship at any time for any reason with or without cause or notice. Any agreement that varies the right of the employee or P&C to terminate the employment relationship at any time, with our without cause or notice, will be null and void.

Limitation of Claims:

If hired, in consideration of my employment, I agree to abide by the rules and policies of this company, including any changes from time to time, I agree that any lawsuit or claim against the company arising out of my employment or termination of employment (including but not limited to, claims arising from state, federal, or local civil rights laws) must be brought within the following time limits or forever be barred; (a) for lawsuits requiring a notice of rights to sue from the Equal Employment Opportunity Commission, within 90 days after the EEOC has issued that notice: or (b) for all other lawsuits, within (I) 180 days of the event(s) giving rise to the claim or (II) the time limited specified be the statute, whichever is shorter. I waive any statutes of limitations that exceeds this time limit.

Confidential Agreement:

I also understand and agree that I will not disclose or use any and all P&C confidential and proprietary information that I may acquire in the course of the recruitment process, in the course and scope of my employment, as well as after my employment with P&C.

Pre-Employment Background Check:

All applicants must pass a background check prior to beginning work. Refusal to allow the company to run a background check will result in disqualification of further employment consideration.

I hereby affirm that the information provided on this employment application form and on my resume is true and complete to the best of my knowledge. I understand and agree that falsified information or omissions may result in termination from employment if discovered after my employment has begun, and that the offer of employment may be rescinded. With my signature on this application, I hereby agree to all terms above.