Customer Service Representative

Quality Life Solutions Water Division; Chapin (SC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Quality Life Solutions is seeking an experienced Customer Service Representative to join our Chapin, SC team. You will handle high-volume calls, schedule technician visits, and ensure accurate data entry across systems, using ServiceTitan and Microsoft Office.

This full-time role requires 3+ years of call-heavy customer service, strong phone etiquette, and the ability to multitask in a fast-paced environment.

Qualifications

• 3+ years of customer service experience in a call-heavy environment.
• Strong phone etiquette and communication skills.
• Proficiency in Microsoft Office; ServiceTitan experience preferred.

Responsibilities

• Handle high inbound and outbound call volumes.
• Schedule appointments for Technicians and Water Specialists.
• Perform accurate data entry and transfer between systems.
• Provide exceptional customer support.

Skills

Phone etiquette

Data entry

Customer service

Multitasking

Tools

ServiceTitan

Microsoft Office

Job description

About Us

Quality Life Solutions is a water filtration company located in Chapin, SC. We have a leading name in the water treatment industry. We have provided top-tier solutions for improving water quality in homes and businesses since 2004. We believe that clean, pure water is a fundamental right, and our mission is to transform how people experience water daily.

Brief Description

Company: Quality Life Solutions

About Us

Quality Life Solutions is a water filtration company located in Chapin, SC. We have a leading name in the water treatment industry. We have provided top-tier solutions for improving water quality in homes and businesses since 2004. We believe that clean, pure water is a fundamental right, and our mission is to transform how people experience water daily.

About The Role

We are looking for an experienced Customer Service Representative to join our growing team. This position requires handling high inbound and outbound call volumes, scheduling appointments, and ensuring accurate data entry. If you thrive in a fast-paced environment and have excellent phone etiquette, we want to hear from you!

Qualifications

• Answer and make high-volume calls with professionalism.
• Schedule appointments for Technicians and Water Specialists.
• Perform accurate data entry and transfer between systems.
• Use Microsoft Office Suite daily; experience with ServiceTitan is a plus.
• Provide exceptional customer support.

Requirements

• 3+ years of customer service experience in a call-heavy environment.
• Strong phone etiquette and communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with ServiceTitan or a similar CRM preferred.
• Ability to multitask and maintain attention to detail.

Preferred Skills

• Knowledge of water filtration systems or related industry experience.
• Ability to work independently and as part of a team.
• Comfortable with technology and learning new software tools.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience

• Customer service: 3 years (Required)

Summary

We are an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace for our employees, customers, and communities. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law.

H2O Care Partners is committed to pay transparency and providing good-faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process, please contact our People Team at [e-mail].