Customer Service Representative

Regency Management Services LLC; Frederick (MD); In loco; USD 17.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts

Descrizione del lavoro

Regency Management Services LLC, operating Ashley Furniture in Frederick, MD, is seeking a Part-Time Customer Service Representative.

In this role you will take orders, handle payments, schedule deliveries, assist showroom operations, and ensure a smooth customer experience both in person and by phone. The ideal candidate thrives in a fast-paced retail setting and values teamwork and accuracy.

Competenze

• High school diploma or GED required.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.
• Proficient computer skills in Outlook, Word and Excel.
• Ability to handle cash and process payments.
• Ability to schedule deliveries and manage orders.

Mansioni

• Enter customer orders accurately into the system.
• Process payments and apply to accounts.
• Handle cash and other forms of payment per policy.
• Prepare daily deposits.
• Answer calls and respond to questions promptly.
• Schedule deliveries accurately.
• Maintain open orders and share updates with customers.
• Resolve questions with professionalism and empathy.
• Complete daily reports and office tasks.
• Support showroom operations and displays.

Conoscenze

Customer service

Interpersonal skills

Verbal and listening skills

Organization

Teamwork

Problem-solving

Positive attitude

Formazione

High school diploma or GED

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Customer Service Representative# Customer Service RepresentativeHot JobFrederick, MD 21702## OverviewSalary Range$15.00 - $15.00 HourlyPosition TypePart Time## DescriptionCustomer Service Representative – Ashley FurniturePart-Time Career OpportunityAbout the RoleWe are looking for a friendly, organized, and customer-focused Customer Service Representative to join our Ashley Furniture team.In this role, you’ll be an important part of the customer experience, supporting customers both in person and over the phone while helping ensure orders are processed accurately and efficiently. You’ll work closely with the sales and office teams to keep customer orders moving smoothly from purchase through delivery.If you enjoy helping people, staying organized, solving problems, and working as part of a team, this is an opportunity to build a rewarding career with Regency Management Services.What You’ll Do* Enter customer orders accurately and completely into the company system* Process customer payments and ensure transactions are applied to the proper accounts* Handle cash and other forms of payment in accordance with company policies* Prepare daily deposits following company procedures* Answer incoming calls and respond to customer questions professionally and promptly* Schedule customer deliveries accurately and conveniently* Maintain open orders and communicate order and delivery updates to customers* Research and resolve customer questions or concerns with professionalism and empathy* Complete daily reports and required office tasks* Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment* Work closely with sales and office team members to support an exceptional customer experience* Assist the Office Manager with additional responsibilities as neededWhat We’re Looking For* High school diploma or GED* Strong customer service and interpersonal skills* Excellent verbal and listening skills* Strong computer skills, including Microsoft Outlook, Word, and Excel* Strong cash-handling and basic math skills* Ability to calculate discounts, interest, commissions, percentages, and other basic figures* Strong organization and multitasking skills* Proven problem-solving and analytical abilities* Ability to use sound judgment when handling customer or vendor questions and concerns* Positive attitude and ability to work effectively as part of a team* Ability to work in a fast-paced retail environment* Bilingual skills are a plus* Ability to work evenings, weekends, and holidaysWhy Join Regency Management Services?We invest in our people through training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have the opportunity to build a long-term career while working with an experienced team.Benefits include:* Medical, Dental & Vision Insurance* 401(k) Retirement Plan* Paid Vacation, Holidays & PTO* Employee Discounts on Furniture, Mattresses & Home DécorPhysical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.This position requires regular use of hands and arms and may require frequent standing and walking. The ability to lift and move up to 25 pounds may also be required.About UsAshley Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.We are committed to providing exceptional customer experiences while creating opportunities for our team members to learn, grow, and build long-term careers.Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#HPR25