Customer Service Representative

Ashley-Furniture-Homestore; Avon (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture, Matt—

Job summary

Ashley Furniture HomeStore is seeking a friendly Customer Service Representative to support customers in-store and over the phone, helping ensure orders are processed accurately from purchase through delivery.

The role emphasizes problem-solving, organization, and teamwork in a fast-paced retail setting, with potential evening, weekend, and holiday shifts. Join Regency Management Services' growing team focused on delivering exceptional customer experiences.

Qualifications

• High school diploma or GED required.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to handle cash and basic math.
• Bilingual skills are a plus.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Enter customer orders accurately into the company system.
• Process customer payments and ensure transactions are correctly applied.
• Answer incoming calls and respond to customer questions promptly and professionally.
• Schedule customer deliveries accurately and conveniently.
• Maintain open orders and communicate order and delivery updates to customers.
• Research and resolve customer questions or concerns with professionalism and empathy.
• Complete daily reports and required office tasks.
• Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment.
• Work closely with sales and office team members to support an exceptional customer experience.
• Assist the Office Manager with additional responsibilities as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Customer Service Representative – Ashley FurniturePart-Time Career OpportunityAbout the RoleWe are looking for a friendly, organized, and customer-focused Customer Service Representative to join our Ashley Furniture team.In this role, you’ll be an important part of the customer experience, supporting customers both in person and over the phone while helping ensure orders are processed accurately and efficiently. You’ll work closely with the sales and office teams to keep customer orders moving smoothly from purchase through delivery.If you enjoy helping people, staying organized, solving problems, and working as part of a team, this is an opportunity to build a rewarding career with Regency Management Services.What You’ll DoEnter customer orders accurately and completely into the company systemProcess customer payments and ensure transactions are applied to the proper accountsHandle cash and other forms of payment in accordance with company policiesPrepare daily deposits following company proceduresAnswer incoming calls and respond to customer questions professionally and promptlySchedule customer deliveries accurately and convenientlyMaintain open orders and communicate order and delivery updates to customersResearch and resolve customer questions or concerns with professionalism and empathyComplete daily reports and required office tasksSupport showroom operations, including displays, tagging, and maintaining a customer-friendly environmentWork closely with sales and office team members to support an exceptional customer experienceAssist the Office Manager with additional responsibilities as neededWhat We’re Looking ForHigh school diploma or GEDStrong customer service and interpersonal skillsExcellent verbal and listening skillsStrong computer skills, including Microsoft Outlook, Word, and ExcelStrong cash-handling and basic math skillsAbility to calculate discounts, interest, commissions, percentages, and other basic figuresStrong organization and multitasking skillsProven problem-solving and analytical abilitiesAbility to use sound judgment when handling customer or vendor questions and concernsPositive attitude and ability to work effectively as part of a teamAbility to work in a fast-paced retail environmentBilingual skills are a plusAbility to work evenings, weekends, and holidaysWhy Join Regency Management Services?We invest in our people through training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have the opportunity to build a long-term career while working with an experienced team.Benefits include:Medical, Dental & Vision Insurance401(k) Retirement PlanPaid Vacation, Holidays & PTOEmployee Discounts on Furniture, Mattresses & Home DécorPhysical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.This position requires regular use of hands and arms and may require frequent standing and walking. The ability to lift and move up to 25 pounds may also be required.About UsAshley Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.We are committed to providing exceptional customer experiences while creating opportunities for our team members to learn, grow, and build long-term careers.Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#MPR25