Customer Service Representative

Chenault & Hoge; Frankfort (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Chenault & Hoge in Frankfort, Kentucky, is seeking a Customer Service Representative to maintain solid customer relationships and handle inquiries with professionalism. The role involves service to clients, troubleshooting issues, and collaboration with team members.

Ideal candidates will demonstrate strong customer focus, excellent time management, and proficiency with technology. The company offers benefits including health insurance and opportunities for professional development.

Qualifications

• Strong customer focus with excellent phone manner and communication skills.
• Ability to handle difficult situations and solve complex problems effectively.
• Proficient with technology, including agency management systems and rating tools.

Responsibilities

• Provide service related to updating policies and providing quotes.
• Answer customer calls regarding new or existing insurance policies.
• Resolve product or service issues and follow up to ensure resolution.
• Collaborate with team members and mentor staff.

Skills

Strong customer focus

Excellent phone manner

Written and verbal communication skills

Attention to detail

Time management skills

Technology proficiency

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance

The Customer Service Representative at Chenault & Hoge is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
• Confer with customers to provide detailed information about products and services, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
• Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.