Customer Service Representative

Goldfish Swim School - Fort Washington; Fort Washington (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a leading swim school as a Customer Service Representative! In this dynamic role, you'll be the friendly face welcoming families and ensuring a smooth registration process. Your expertise in customer service will shine as you handle inquiries, manage scheduling for parties, and assist with merchandise purchases. This position offers a unique opportunity to create a positive environment for both students and parents while maintaining the front desk area. If you thrive in a lively atmosphere and enjoy helping others, this role is perfect for you. Dive into a rewarding career where your contributions truly make a splash!

Qualifications

• High school diploma or GED required; some college preferred.
• Two years of customer service or administrative experience needed.

Responsibilities

• Answer phones, respond to inquiries, and manage customer interactions.
• Process registrations and schedule birthday/pool parties.

Skills

Customer Service

Sales Techniques

Communication Skills

Administrative Support

Problem Solving

Education

High School Diploma or GED

Some College

Tools

Microsoft Word

Microsoft Excel

Attendance Tracking System

Job description

Job Title: Customer Service Representative

Reports to: General Manager/Sales & Service Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises private party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists members with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk.
7. Checks in students on the attendance tracking system.
8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
10. Checks voicemail and email correspondence and responds in a timely manner.
11. Updates informational displays with accurate and timely promotions and literature.
12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
13. Makes collection calls to resolve open account problems.
14. Prepares twice daily student lesson schedules for use by instructors and management staff.
15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
16. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses: Shallow Water Lifeguard, CPR, First Aid, and AED certifications required. Can be obtained through Goldfish Swim School after training is complete.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Must be 18 years or older

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.