Medical Administrative Clerk (MAC)

CommUnityCare Health Centers; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

CommUnityCare Health Centers in Austin, TX seeks a front desk receptionist to serve as the first point of contact for patients, staff, and guests. You will manage patient check-in, scheduling, and registration using the clinic EMR system.

This role requires courteous communication, accuracy in demographics and insurance data, and adherence to HIPAA. You will also handle calls, payments, and end-of-day balancing, supporting a smooth and efficient clinic workflow.

Qualifications

• High School Diploma or Equivalent
• At least one year of demonstrated experience in an administrative position.
• Knowledge of healthcare office concepts, policies, and procedures.
• Familiarity with HIPAA guidelines and confidentiality requirements.

Responsibilities

• Open front office and perform all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately using the computer system.
• Answer incoming telephone calls and provide information or route as needed.
• Register patients by entering demographic and insurance data in the EMR.
• Verify insurance information and explain payment options.
• Collect deposits or co-payments/deductibles per policy.
• Close and balance end-of-day deposits.
• Use clinic software including i2i, Tableau, Vital Interactions, Patient Portal, check-in kiosks.
• Notify appropriate personnel of emergencies, messages, or patient arrivals.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Healthcare office concepts

Insurance verification procedures

Microsoft Office Applications

HIPAA and Joint Commission guidelines

Providing exceptional customer service

Verbal and written communications

Working independently in a fast-paced環

Effective problem solving techniques

Education

High School Diploma or Equivalent

Tools

i2i

Tableau

Vital Interactions

Patient Portal

Check-in kiosks

Job description

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.

DUTIES AND RESPONSIBILITIES

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
• Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
• Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
• Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
• Review and verify patient coverage of insurance information using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• Collects deposits or co-payments/deductibles prior to the patient being seen by the provider per company policies.
• Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
• Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
• As directed, responsible for running Vital Interaction reports and following-up on appointments needing to be confirmed and no shows.
• Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due.
• Work with HIM department to accurately scan medical documents into the EMR system.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately document and communicate patient concerns to the site triad leadership team.
• Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
• Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
• Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines.
• Performs all duties in an ethical manner consistent with the I Promise statement.
• Perform other job-related duties as assigned.

KNOWLEDGE/SKILLS/ABILTIIES

Knowledge of

• Healthcare office concepts, practices, policies, and procedures
• Insurance verification procedures
• Microsoft Office Applications (Word, Excel, Outlook)
• HIPAA and Joint Commission guidelines and regulations

Skilled in

• Providing exceptional customer service
• Verbal and written communications, including telephone and email etiquette and documentation
• Working independently in a fast-paced, multi-task clinical environment, as well as part of a team
• Effective problem solving techniques

Ability to

• Work in a self-directed, organized manner
• Multitask while maintaining a strong attention to detail and accuracy
• Present information in a consistent, organized, and accurate manner
• Demonstrate flexibility and ingenuity in response to change
• Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
• Maintain confidentiality

MINIMUM EDUCATION

High School Diploma or Equivalent

MINIMUM EXPERIENCE

At least one year of demonstrated experience in an administrative position.