Customer Service Representative

Cornerstonebuildingbrandscareers; Woodland (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits starting day 1

401k

PTO

Discount programs

Tuition reimbursement

Training and professional development

Job summary

Cornerstone Building Brands is seeking a motivated Customer Service/Inside Sales Specialist to manage order entry, inquiries, invoicing, and support across the organization. You will collaborate with branches and shipping teams to ensure timely processing and accurate pricing.

Requirements include a high school diploma or GED, 1+ year of customer service or inside sales experience, and proficiency with Outlook, Excel and Word. NetSuite or Oracle knowledge is a plus.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or inside sales experience.
• Excellent communication and problem solving abilities.
• Experience with Outlook, Excel and Word.

Responsibilities

• Manage day-to-day customer service including order entry, invoicing and problem resolution.
• Handle inside sales activities as needed and support customer relationships.
• Produce documents and respond to inquiries in a timely manner.
• Assist branch personnel with order processing, status and availability.
• Coordinate delivery with shipping and traffic management.
• Provide pricing quotes when possible and support outside sales as needed.

Skills

Communication

Problem solving

Detail oriented

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

NetSuite

Oracle

Job description

Responsibilities

• Responsible for all aspects of day-to-day customer service to include order entry, problem resolution, customer relationship management, correct invoicing, and sales support as necessary.
• Conducts all aspects of customer service including but not limited to order input, inside sales, invoicing, and resolution of customer disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists both branch and sister branch personnel with order processing to include timeliness, status, and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes and fosters teamwork within the administrative function.
• Responsible for providing pricing as time and ability permits to include quotes for small light gauge jobs where pricing is readily available.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Qualifications

• High school diploma or GED required
• 1 + years of Customer service or inside sales experience required
• Excellent communication skills and problem solving abilities
• Experience with Microsoft Outlook, Excel, and Word required
• Knowledge of NetSuite or Oracle operating system preferred
• Construction and/or manufacturing knowledge strongly desired
• Must be detail oriented and able multi-task in a fast-paced environment
• Must be at least 18 years of age to apply.

The US hourly rate for this full-time position is $18.00 - $25.00 / hour + medical, dental, vision benefits starting day 1 + 401k and PTO.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play .

• medical, dental and vision benefits starting day 1.
• PTO
• paid holidays
• FSA
• life insurance
• LTD
• STD
• 401k
• EAP
• discount programs
• tuition reimbursement
• training
• professional development

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

You can find the Equal Employment Opportunity Poster here . You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here . If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.