Customer Service Representative

No Live Bait Needed; Florida; Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Résumé du poste

No Live Bait Needed in Florida is seeking a Customer Service Representative to ensure efficient order processing and maintain strong customer relations, with warehouse duties included. The role requires strong communication, problem solving, and a commitment to customer satisfaction.

You will work with Shopify, Gorgias and WMS to sync inventory and orders, perform picking, packing and shipping, lift up to 50 lbs, stand most of an 8-hour shift, and support escalated issues in a fast-paced

Qualifications

• Experience with Shopify and Gorgias integration.
• Familiar with WMS synchronization of inventory and orders.
• Proven sales and customer service experience.
• Ability to lift 50 lbs and stand for most of an 8‑hour shift.
• Proficiency with Microsoft 365 suite.

Responsabilités

• Manage daily wholesale/distribution branch orders from receipt to shipment.
• Improve customer service by resolving inquiries quickly and accurately.
• Ensure smooth order processing, shipping and returns.
• Handle escalated issues and guide the team to resolution.
• Track KPIs like resolution time and customer satisfaction.

Connaissances

Shopify integration

Gorgias integration

WMS integration

Order fulfillment

Customer service

Sales experience

Microsoft 365

Outils

RF Scanners

Shipstation

Skuvault

Description du poste

The Customer Service Representative ensures efficient order processing and maintaining strong customer relations while also performing warehouse duties.

The Customer Service Representative is responsible for ensuring great customer experience to our customers and stores.This role is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.

Primary Job Responsibilities

• Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
• Monitor and improve customer service by resolving inquiries quickly and accurately
• Ensure smooth order processing, shipping and returns while maintaining service excellence
• Handle escalated customer issues and complaints, providing guidance and support to the team in resolving complex or sensitive situations

Track key performance indicators (KPIs) such as resolution time, first contact resolution, and customer satisfaction, and implement strategies to improve performance

Required Experience and Skills

• Understanding of Shopify Integration:
• Understanding how Shopify integrates with Gorgias and Management Systems (WMS) to sync inventory and order data.
• Streamlining order fulfillment processes, including automated picking, packing, and shipping.
• Utilizing Shopify's and Gorgias features for order management, fulfillment automation and returns
• Sales experience
• Customer Service Experience
• Ability to lift 50 lbs.
• Ability to stand on feet for the majority of an 8 hour day
• Ability to work in a fast-paced environment
• Proficiency in Microsoft 365 suite

Preferred but not Required Experience and Skills

• Distribution and/or wholesale experience
• Forklift experience
• Experience working in a warehouse
• Experience using RF Scanners, Shipstation, Skuvault

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance