Customer Service Representative

Taylor Corporation; Florida; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Health insurance

401(k) retirement plan

Paid time off

Job summary

Taylor Corporation in the United States is seeking a Customer Service Representative to handle inquiries via phone, email, and live chat, delivering a best-in-class experience and representing the company professionally. The role emphasizes building relationships, problem-solving, and efficient use of computer systems.

Qualifications include a high school diploma or GED and at least one year of customer-related experience, with strong verbal and written communication and organizational skills.

Qualifications

• High School diploma or GED is required.
• 1+ years of customer-related experience.
• Strong verbal and written communication skills.
• Strong interpersonal, problem-solving, follow-up, and organizational skills.

Responsibilities

• Provide a best-in-class customer experience and represent the company professionally.
• Respond to customer inquiries via calls, emails, and live chat; propose ideas to improve customer experience.
• Demonstrate flexibility handling diverse customer personalities and needs.
• Build long-lasting customer relationships and research/resolving concerns to boost retention and satisfaction.
• Navigate various computer programs and websites to assist customers.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Organizational skills

Computer proficiency

Education

High School diploma or GED

Job description

Come Work with Us!

_ Taylor is proud to now offer Daily Pay. With Daily Pay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! _ https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity:

Taylor Corporate Identity and Branding, formally known as CGI, is looking for a new Customer Service Representative to join the team! In this position, you will play an important part in ensuring our customers are taken care of and the company is well represented!

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Provide a best-in-class customer experience and represent our company in a professional manner.
• Respond to customer inquiries through incoming calls, emails, and live chat.Put forth ideas to develop new best practices to maximize the customer experience.
• Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers.
• Build long-lasting customer relationships.
• Research and resolve concerns to ensure customer retention and satisfaction.
• Navigate a variety of computer programs and websites.

Your Shift:

• Monday to Friday, 8:00am to 5:00pm.

You Must Have:

• High School diploma or equivalent (GED)
• 1+ years of customer-related experience.
• Strong verbal and written communication skills.
• Strong interpersonal, problem-solving, follow-up, and organizational skills
• Strong computer proficiency

Watch our video to learn more!

https://www.youtube.com/watch?v=pdXOC8HM-NM

The anticipated hourly range for this position is about $19.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the top five graphics communications companies in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees’ potential including health, dental, vision, and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.

_ The Employer retains the right to change or assign other duties to this position __ . _

_ Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. _

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.