Customer Service Representative

Taylor Corporation; Dayton (OH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health plans

Dental/vision

Wellness programs

Life insurance

Disability coverage

401(k) with company match

Paid time off

Holiday pay

Job summary

Taylor Promotional Products, a division of Taylor DM Brands, is seeking a Customer Service Representative in Dayton, OH. You will coordinate with Sales, Service Leads, Operations and Vendors to manage orders, pricing, proofs, production timelines, and delivery dates, ensuring accuracy and on-time execution.

The role uses Lean SPARK principles, emphasizes order visibility and proactive communication, and requires 2+ years in a similar role with strong MS Office skills.

Qualifications

• 2+ years of related experience in a similar role.
• Strong MS Office skills with emphasis on Excel and Outlook.
• Ability to manage multiple vendors and deadlines.

Responsibilities

• Coordinate with Sales, Service Leads, Operations and Vendors to fulfill orders.
• Maintain accurate order documentation, pricing, proofs and delivery dates.
• Track proofs, production timelines and shipping information to ensure on-time delivery.
• Resolve issues and manage rush or complex requests to keep projects moving.

Skills

MS Office

Excel

Outlook

Customer service

Communication

Education

High School diploma or equivalent

2 years college preferred

Tools

Excel

Outlook

Job description

Come Work with Us!Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.Ready to build a career? It’s time to look at Taylor.Your Opportunity: Taylor Promotional Products, a division of Taylor DM Brands, is looking for a new Customer Service Representative to join the team! In this role, you will coordinate with Sales, Service Leads, Operations, and Vendors to manage order requirements, pricing, proofs, production timelines, shipping, and required delivery dates. Your role will be to ensure accurate documentation, proactive communication, issue resolution, and on-time execution. This position will also play an important part in making sure our customers are taken care of!Work Authorization:To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.Your Responsibilities:Serve as the execution liaison between Service Leads, Sales, Operations teams, and Vendors to ensure event-driven orders and customer deliverables are completed accurately and on time.Manage Business Event order execution , ensuring complete and accurate order specifications, product details, quantities, pricing, artwork requirements, shipping information, and required in-hands dates are captured and documented.Actively practice Lean principles within the SPARK model , promoting clear ownership, standardized workflows, continuous process flow, problem identification, and efficient workload management; specifically connects SPARK to continuous process flow, specialization, visibility, and workload leveling.Own event timelines and critical milestones , including vendor confirmations, proofs, production/ship dates, tracking, delivery requirements, and required in-hands dates.Coordinate proactively with vendors and internal partners to resolve issues, manage rush or complex requests, and keep assigned projects moving through completion. Business Events is positioned as the project/execution owner, while the Service Lead retains ownership of the overall customer relationship.Support product sourcing, pricing validation, proofing, and problem resolution for complex or event-driven orders, coordinating across multiple vendors and departments when necessary to meet customer requirements and delivery commitments.Maintain clear order visibility and documentation throughout the Business Events workflow, including order confirmation, vendor follow-up, proof status, ship dates, tracking, and closeout so work can be effectively supported during absences or account transitions.Your Schedule:1st shift; Monday - Friday between the hours of 8:00am - 5:00pm.This role will be based out of our Taylor facility in Dayton, OH ; White Bear Lake, MN ; or Amsterdam, NY.You Must Have:High School education or above with 2 years of college preferred3+ years of related / relevant experience in similar position or specializationStrong MS Office skills with emphasis on Excel and OutlookAdvanced computer experience and ability to implement new technologiesThe anticipated hourly range for this position is $18-21. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees .About Taylor CorporationOne of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.The Employer retains the right to change or assign other duties to this position.Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.