Customer Sales & Service Representative

FCX Performance; Weirton (WV); On-site; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

FCX Performance in Weirton, West Virginia, is seeking a Customer Service Representative to provide expert assistance and build ongoing relationships with customers. This role offers a unique opportunity to exceed sales goals while contributing to customer satisfaction.

The ideal candidate will possess strong customer service skills and be self-motivated. You will assist customers both by phone and in person, helping them find the right industrial products and solutions.

Benefits include health coverage and performance bonuses.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify customer needs, do research, and recommend parts.
• Meet or exceed monthly sales goals while increasing customer satisfaction.

Skills

Customer service skills

Prioritization and multitasking

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook & Excel)

Job description

Want to use your customer service skills to solve real world problems? Want to free up your weekends & evenings and instead work Monday through Friday? Want to do all of the above AND benefits, paid time off and even tuition reimbursement? Customer service professionals—don’t pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world‑class manufacturers, we are an industry‑leading value‑added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don’t know anything about industrial distribution? THAT’S OKAY! We’ll teach you.

You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions—especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.

Applied has a clear growth path with countless success stories of employees rising through the ranks.

Responsibilities

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post‑order service

Requirements

Our Customer Service Representatives are self‑motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.

Specific Qualifications for the Role

• 6 months of customer service experience preferred
• Excellent telephone, and written skills, including English grammar
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
• Attention to detail, accuracy, ability to multitask, sense of humor
• Ability to lift up to 50 lbs.

Salary & Benefits

Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.

• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid