Customer Service Representative

Commerce Rev; Fenton (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible work schedule

Employee discount on products

PTO (personal, sick, and vacation days)

Medical, dental, and vision insurance

401K with employer match

Vision insurance

401K with employer match

Job summary

A leading outdoor gifts company in Fenton, Missouri, is seeking an Order Processor/Customer Service Representative. This role involves communicating with customers, processing orders and returns, and resolving service issues. Ideal candidates should possess excellent communication and organizational skills, with a high school diploma required. The position offers a flexible work schedule and comprehensive benefits including medical insurance and a 401K plan.

Qualifications

• Excellent communication skills by email or phone.
• Organizational skills with attention to detail.
• Ability to prioritize and manage time effectively.
• Must have excellent organizational skills and attention to detail with the ability to prioritize and manage time effectively.
• Dedicated and self-motivated with a passion to be successful.
• Possess a strong work ethic.
• Customer oriented to achieve long‑term relationships.
• Proficient with computers specifically with Microsoft Office.
• Must be able to successfully complete a background and drug test.

Responsibilities

• Represent the organization in a professional manner.
• Communicate with customers via phone or email.
• Process customer orders and returns according to policies.
• Resolve any customer service related issues
• Process customer orders
• Process customer returns according to established department policies and procedures
• Provide timely feedback to the company regarding service failures or customer concerns

Skills

Excellent communication skills

Customer service focused

Organizational skills

Proficient with Microsoft Office

Strong work ethic

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

WE ARE LOOKING FOR YOU TO JOIN ARE TEAM AS AN ORDER PROCESSOR/CUSTOMER SERVICE REPRESENTATIVE

River’s Edge Products is one of the most dominant brands in the outdoor gift market, specializing in fishing, hunting, western, and licensed gift products striving to provide our customers with home decor and gifts that display their love of the great outdoors. We are looking for an Order Processor/Customer Service Representative.

SSENTIAL DUTIES AND RESPONSIBILITIES

• Represent our organization in a professional manner
• Communicate with customers via phone or email
• Cold calling prospective customers
• Resolve any customer service related issues
• Process customer orders
• Process customer returns according to established department policies and procedures
• Provide timely feedback to the company regarding service failures or customer concerns

Requirements

• High School Diploma or equivalent required
• Excellent communication skills by email or phone
• Be an effective communicator and customer service focused
• Must have excellent organizational skills and attention to detail with the ability to prioritize and manage time effectively
• Dedicated and self‑motivated with a passion to be successful
• Possess a strong work ethic
• Customer oriented to achieve long‑term relationships
• Proficient with computers specifically with Microsoft Office
• Must be able to successfully complete a background and drug test

Benefits

• Flexible work schedule
• Employee discount on product we carry
• PTO (personal, sick, and vacation days)
• Medical, dental, vision insurance
• 401K with employer match