Customer Service Representative

WesBanco; Fairlawn (OH); On-site; USD 36,000 - 45,000; Full time

Job summary

WesBanco in Fairlawn, OH is seeking a Customer Service Representative to greet clients, process transactions, and identify sales opportunities. This role is 100% in-office, requiring accuracy and confidentiality while following bank policies.

The CSR will support customers, balance cash, and work with the team to meet service and referral goals. The position requires a high school diploma or GED, strong communication, and the ability to learn banking software and security procedures.

Qualifications

• High school diploma or GED is required.
• Excellent customer service and communication skills.
• Ability to work all hours of operations and maintain confidentiality.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Maintain CSR cash drawer and balance cash handling procedures.
• Comply with security and audit procedures and protect confidential information.
• Support in a team environment to meet customer needs and identify referrals.
• Develop knowledge of WesBanco products and services for sales opportunities.

Skills

Excellent Customer Service

Identify referral opportunities

Cash handling

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software

Job description

Essential Functions

• Excellent Customer Service

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Fairlawn, OH.,

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify referral opportunities

Essential Duties And Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills And Requirements

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
• Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
• Ability to write simple correspondence.
• Sound Mathematical And Analytical Skills Preferred.
• Must have excellent organizational skills and the ability to multi-task and to be flexible.
• Ability to lift and carry up to 25 lbs.
• Must be available to work all hours of operations.

High school diploma or GED required.