Part-time Customer Service Representative - Willard, OH

WesBanco; Willard (OH); On-site; USD 23,419 - 28,240; Full time

Benefits offered by this job

PTO 17 days

Short Term Disability

Annual holidays 11

401(k) with employer match

Medical, dental, vision benefits

Job summary

WesBanco in Willard, OH is seeking a Customer Service Representative (Teller) to process transactions and deliver excellent customer service. The CSR will be the first contact for clients and identify sales opportunities.

Responsibilities include handling cash, following security procedures, meeting referral goals, and staying knowledgeable about bank products. The role is 100% in office with typical banking center hours.

Qualifications

• Proficient in Microsoft Outlook 365 and banking software.
• Ability to read simple instructions and write simple correspondence.
• Strong product knowledge for selling and promoting bank products.
• Able to lift up to 25 lbs and work all operating hours.
• Excellent organizational and multi-tasking skills.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Maintains CSR cash drawer and balancing procedures.
• Maintains confidentiality of employee and customer information.
• Contributes in a team environment by answering calls and supporting banking center needs.
• Meets referral goals and routes opportunities to the appropriate line of business.
• Develops knowledge of the bank's products and services.
• Completes outbound calls to support sales and service.

Skills

Customer service

Cash handling

Sales/referrals

Operational security

Microsoft Outlook 365

Education

High school diploma or GED

Tools

Banking software

Job description

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Willard, OH.,

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

Essential Functions

• Excellent Customer Service

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify referral opportunities

Essential Duties And Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills And Requirements

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Ability to write simple correspondence.

Sound Mathematical And Analytical Skills Preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.

The wage range for the Customer Service Representative (Teller) position is $17.00 - $20.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

High school diploma or GED required.