Customer Service Representative - Austintown, OH

WesBanco; Youngstown (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative to join our in-office Banking Center in Austintown, OH. The CSR will handle customer transactions accurately, provide excellent service, and identify referral opportunities to support sales and service goals.

The role requires strong product knowledge, proficiency with banking software, and adherence to policies while maintaining confidentiality. The CSR will operate in a team environment and must be available for all hours of operations.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to handle financial transactions accurately and securely.

Responsibilities

• Model the Bank's Mission, Vision, and Pledge.
• Accept and accurately process all financial service transactions.
• Maintain cash drawer and balance cash handling procedures.
• Follow security and audit procedures.
• Protect confidential information of customers and employees.
• Support Banking Center by answering calls and handling follow-up tasks.
• Meet referral goals and route sales opportunities appropriately.
• Perform outbound calls as needed to support sales and service.
• Develop and maintain knowledge of Bank products and services.

Skills

Customer service

Transaction handling

Security procedures

Referral opportunities

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software

Job description

Essential Functions

Excellent Customer Service

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Austintown, OH.,

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify referral opportunities

Essential Duties And Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills And Requirements

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Ability to write simple correspondence.

Sound Mathematical And Analytical Skills Preferred.

• Must have excellent organizational skills and the ability to multi-task and to be flexible.
• Ability to lift and carry up to 25 lbs.
• Must be available to work all hours of operations.

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High school diploma or GED required.