Part-time Customer Service Representative - Willard, OH

WesBanco Bank Inc.; Willard (OH); On-site; USD 23,419 - 28,240; Full time

Benefits offered by this job

Paid time off

Short-term disability

Holidays and vacation

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to be the first point of contact for clients. You will accept and process transactions, promote bank products, and handle referrals while maintaining accuracy, confidentiality, and excellent customer service.

The CSR will support Banking Center operations, handle a cash drawer, and ensure compliance with security and policy requirements. High school diploma or GED required; experience in cash handling and customer service

Qualifications

• Demonstrates strong customer service and communication skills.
• Ability to learn and use banking software and systems.
• Maintains accuracy in handling financial transactions and referrals.

Responsibilities

• Accepts and accurately processes financial service transactions.
• Balance and manage cash drawer and procedures.
• Identify referral opportunities and promote bank products.
• Answer inbound calls and support Banking Center needs.
• Protect confidentiality of customer information and comply with security.
• Develop knowledge of WesBanco Bank Inc. products and services.
• Meet and contribute to referral goals and sales opportunities.
• Follow bank policies, audits, and compliance training.

Skills

Customer service

Outlook 365

Computer skills

Reading comprehension

Written communication

Product knowledge

Analytical skills

Organization/multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Job description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify referral opportunities

Essential Duties and Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Requirements

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
• Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
• Ability to write simple correspondence.
• Sound mathematical and analytical skills preferred.
• Must have excellent organizational skills and the ability to multi‑task and to be flexible.
• Ability to lift and carry up to 25 lbs.
• Must be available to work all hours of operations.

Compensation & Benefits

The wage range for the Customer Service Representative (Teller) position is $17.00 - $20.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short‑Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

Education & Experience

High school diploma or GED required.

Cash handling and customer service experience preferred.