Customer Service Representative

Dimensions in Glass, Inc.; Fairfield (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Dimensions In Glass is seeking a client service representative to bridge between employees, customers, the office manager, and suppliers. You will handle showroom activities, retail and telephone sales, and ensure accurate order processing and invoicing.

The role requires solid interpersonal skills and an understanding of the sales process, with responsibilities including scheduling, inventory support, and timely communication of appointments and balances due.

Qualifications

• GED or high school diploma preferred.
• Office Admin/assistant or sales experienced preferred.

Responsibilities

• Interface between employees, customers, office manager and suppliers to manage orders and invoicing.
• Conduct showroom business, retail and phone sales, and scheduling.
• Track purchase orders and support inventory.
• Notify customers of appointments and balances due.
• Process completed paperwork and reschedule or reorder as needed.

Skills

Interpersonal skills

Sales process

Customer service

Showroom sales

Education

GED or high school diploma

Tools

Quickbooks

Microsoft Word

Job description

Dimensions In Glass is looking for a client service representative to be responsible for interfacing between all employees, customers, office manager, and suppliers. Duties will include Conducting show room business; retail sales, telephone sales, customer service, receiving deliveries, tracking purchase orders, supporting inventory, scheduling employees: fulfillment - verifying materials for job and that it is accurate, notify customers of scheduled appointment and balance due if applicable, receiving completed paperwork from employees and processing appropriately i.e. reschedule incomplete items, reordering incorrect/missing items, and invoicing completed work. In order to be successful in this role, you will need to have an understanding of the sales process and dynamics, and also superb interpersonal skills.

About Dimensions In Glass

Our mission is to help clients achieve their residential or commercial aesthetic and functionality needs by delivering extraordinary product and customer service. Our core values are the backbone of our business and guide our hiring process: we are respectful, accountable, transparent, disciplined, creative in problem solving, and results oriented. We are looking forward to expanding each year.

Objectives

• Receive daily mail and distribute appropriately
• Schedule employees: - verifying materials for job and that it is accurate, notify customer of scheduled appointment and balance due if applicable, receiving completed paperwork from employees and processing appropritely i.e. reschedule incomplete items, reordering incorrect/missing items, an i invoicing completed work, mailing statements
• Keep showroom clean and orderly; keep front counter organized with all files
• Track purchase orders
• Keep displays and samples up to date and orderly
• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.
• Adaptability - Adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Inspire the trust of others; work with integrity and ethically; uphold organizational values.
• Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decisions.
• Prioritize and plan work activities; use time efficiently; set goals and objectives; organize or schedule other people and their tasks.
• Proficiency in Quickbooks, Microsoft Word

Experience

• GED or high school diploma preferred
• Office Admin/assistant or sales experienced preferred

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Dimensions In Glass recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.