Customer Service Representative

O; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

O is seeking a customer service representative floater to learn CSR duties across lines of service. You will communicate with customers, vendors, and shop teams while delivering excellent service in a fast-paced environment.

Responsibilities include handling calls, entering orders, inventory tracking, coordinating with vendors, and preparing cost estimates. Strong MS Office skills and attention to detail are essential for success.

Qualifications

• Must read a tape measure and work with fractions/ decimals.
• Strong math, geometry, and basic budgeting capable.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Prior customer service experience preferred.

Responsibilities

• Coordinate with customers, vendors, and management to move work orders.
• Answer calls, greet walk-in customers, and provide friendly service.
• Enter orders for stock glass, shop, and office supplies accurately.
• Track inventory and prioritize orders with vendors and builders.
• Produce cost estimates from drawings or client descriptions.
• Submit fabrication orders with our onsite shop and vendors.
• Schedule delivery and installation with clients.
• Track shipping/receiving invoices and code correctly.
• Maintain petty cash and process credit card receipts.
• Perform general administrative tasks including data entry and filing.

Skills

Mathematical aptitude

Reading tape measures

Critical thinking

Microsoft Office suite

Customer service

Time management

Verbal communication

Written communication

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Position is designed to be a floater and learn the job duties associated with our CSR team by line of service. A main function of the position is to effectively communicate with our customers, vendors, and shop team while providing excellent customer service. The ability to learn and multi-task in a fast-paced environment is essential.

Responsibilities:

• Coordinate with customers, vendors, and management to facilitate the flow of a high volume of work orders
• Happily, answers incoming calls and greets/helps walk-in customers
• Accurately enters orders for stock glass, shop, and office supplies
• Inventory tracking
• Coordinate and prioritize orders with vendors and builders
• Produce cost estimate from drawings or client description
• Submit orders for fabrication in our onsite shop along with our various vendors
• Schedule delivery and install with clients
• Track shipping and receiving invoices
• Accounts Receivable - post checks
• Track shipping/receiving invoices and code appropriately
• Maintain petty cash
• Process and maintain credit card receipts
• General administrative duties including data entry and filing

Requirements for Success:

• Mathematically Inclined - Basic Math, Geometry skills, able to work with percentages, fractions, and decimals
• Must be able to read a tape measure
• Critical thinking and problem solving
• Able to thrive in a challenging environment in a positive manner
• Able to understand and accurately communicate customer's needs
• Strong working knowledge and proficiency of the Microsoft Suite (Word, Excel, Outlook)
• Understanding of specifications, work scopes and construction procedures
• Strong customer service and office administrative skills
• Excellent written and verbal communication skills
• Ability to collaborate with others
• Highly organized, with strong time management skills
• Possess a sense of urgency and prioritization skills
• High attention to detail
• Prior customer service experience and desire to provide exceptional service