Customer Service Representative

Keystone Automotive Operations, Inc.; Exeter (Luzerne County); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to join their Exeter team. This role offers a unique opportunity to learn and grow within the company, with no prior automotive experience required. The company values commitment, customer service, and teamwork, providing a supportive environment for employees to thrive. With extensive training and a focus on personal development, you will engage with customers to resolve issues and enhance their experience. If you're passionate about helping others and eager to develop your skills, this could be the perfect career path for you.

Benefits

Medical, Dental, Vision Benefits

401K with Company Match

Paid Time Off

Employee Referral Bonus

Tuition Reimbursement

College Scholarships for Dependents

Employee Discount Program

Teambuilding Events

Performance-based Incentives

Qualifications

• Energy, enthusiasm, and empathy towards customers are essential.
• Computer proficiency and attention to detail are critical.

Responsibilities

• Respond to incoming calls and emails from established customers.
• Resolve service calls and provide order and delivery status.

Skills

Customer Service

Sales Techniques

Problem Solving

Computer Proficiency

Bilingual (French/Spanish)

Education

High School Degree or Equivalent

Job description

Customer Service Representative

Shift: Mon-Fri, 9 a.m. – 5:30 p.m.

Perks: Apply @ www.keystoneautomotive.com/careers to learn more.

• Potential for a hybrid work-from-home schedule! (After 6-month training period, based on performance)
• Lucrative performance-based incentive & awards programs!
• In-depth onsite training with Individual coaching to maximize your growth!
• Highly transferable sales and service skills
• No experience, no college degree necessary - we pay you to learn!

What can Keystone Automotive Operations do for YOU?

KAO provides its employees with more than a job; we provide them with a career. Our company believes in offering its employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:

• Benefits Package: Medical, Dental, Vision, & Employee Assistance Programs
• Strong 401K with generous company match
• Paid Time Off & Paid Company Holidays
• Employee Referral Bonus: Eligible to make referrals immediately after first day
• Tuition Reimbursement
• College Scholarships for Employee Dependents
• Employee Discount Program
• Teambuilding Events: Past events include baseball games, amusement parks, concerts (Whatever the event, free food is usually involved!)
• And More!

Who is Keystone Automotive Operations?

We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe. With our more than 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. Through these values, we’ve been able to provide our employees with the tools they need to succeed. That’s because when you succeed, we succeed at our goal of delivering the products that people need when they need them!

Your Role with Keystone Automotive Operations

Keystone Automotive Operations, Inc. is currently looking to hire enthusiastic Customer Service Representatives for our Exeter, PA location. DO NOT let our company name scare you! No automotive or RV experience required, only a deep desire to LEARN!

Responsibilities Include

• Incoming contact (call & email) response with our established customers (NOT retail customers)
• Service call resolution or escalation, includes providing order and delivery status
• Work with other departments/teams, third-party carriers, and suppliers to provide solutions to customer-facing issues or questions
• Use of selling techniques to drive additional sales
• Perform all tasks to specified standards and metrics on a consistent basis

Basic Qualifications:

• Energy, enthusiasm, & empathy towards our customers
• The ability to relate to our customers and help them solve problems
• Punctuality and attention to detail are critical
• A calm demeanor but with the confidence to offer customers a better solution when necessary
• A desire to grow professionally
• Computer proficiency
• High school degree or equivalent

Preferred Skills

• Sales or customer service experience, especially in a contact center environment
• Bilingual French or Spanish is a plus