Customer Service Representative

OneMain Financial; Evansville (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee stock purchase plan (ESPP)

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Customer Service Representative in Evansville, IN. You will respond to inbound and outbound calls, troubleshoot website-related issues, and provide solution-focused support while maintaining compliance with FDCPA and state/federal regulations.

The role emphasizes teamwork and individual contribution in a fast-paced environment, with opportunities to handle delinquencies, refunds, and payment arrangements across multiple systems.

Qualifications

• 2-4 years’ Call Center experience preferred.
• Ability to listen and offer appropriate products or services and customer solutions.
• Demonstrated customer service skills and engaging communication.

Responsibilities

• Respond to calls using an inbound and outbound dialer with focus on quality and first call resolution.
• Provide website support including password resets and general customer assistance.
• Handle complaints, branch issues, delinquencies, and refunds.
• Manage multiple portfolio servicing tasks including cash advances and settlements.
• Work with clients in a consultative manner within laws, policies, and procedures.
• Negotiate with customers to resolve account matters.
• Maintain and notation of information on customer accounts.
• Process lien releases and questions on closed accounts.
• Collaborate as a team member and as an individual to meet targets.
• Maintain compliance with FDCPA and applicable regulations.
• Communicate with customers via web chat, text, and phone.

Skills

Customer service

Communication

Problem solving

Multitasking

Bilingual (English/Spanish)

Education

HS Diploma/GED

Job description

Job Description

At OneMain, Customer Service Representatives empower customers – understanding customer needs and providing solutions. while learning the core functionalities of our business at OneMain allowing them to grow their career.

In the Role

• Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
• OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
• Handling customer complaints, branch issues, delinquency levels and refunds
• Multiple portfolio servicing, including cash advances, convenience checks and settlements
• Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve account matters
• Maintain and notate all appropriate information and documentation on customer accounts
• Lien releases paid out processing, questions regarding closed or resolved accounts
• Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
• Customer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses

Requirements

• HS Diploma/GED

Preferred

• 2-4 years’ Call Center experience preferred
• Proven track record and demonstrated ability to listen and offer appropriate products or services and customer solutions
• Demonstrated customer service skills
• Excellent and engaging communication skills
• Ability to thrive in a fast-paced team environment and work in several systems simultaneously
• Ability to quickly analyze challenging problems / situations and provide solutions
• Bilingual English / Spanish skills a plus, but not required

Location:

Evansville, IN

Hours of operation: 7:00 AM – 8:00 PM Central ; 8:00 AM – 5:00 PM Central (40 hour week, schedule varies with up to 2 late nights a week, one Saturday a month)

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)