Sales Associate - Call Center

OneMain Financial; Evansville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and well-being benefits

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial in Evansville, IN seeks a Loan Representative to be the first contact for customers in a call center. You will listen to customers, assess needs, and identify appropriate personal lending products while delivering high-quality service to meet goals.

You will handle outbound and inbound calls, process loan applications, stay updated on credit policies, and collaborate with the team to expand lending options, with a schedule that includes evenings and Saturdays.

Qualifications

• High School Diploma or GED required.
• Sense of urgency in meeting or exceeding application processing goals.

Responsibilities

• Reach out to customers via outbound calls or respond to inbound calls from potential customers.
• Process applications for multiple personal lending products.
• Implement strategies to drive growth and deliver exemplary customer service.
• Read and understand credit bureau reports and maintain knowledge of lending products.
• Ensure compliance with company policies, procedures, and laws.
• Actively market and sell OneMain lending products and collaborate within a team.

Education

High School Diploma or GED

Job description

At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.

In the Role

• Reach out to customers via outbound calls or responding to inbound calls from potential customers

• Processing applications for multiple personal lending products.

• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals

• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.

• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance

• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED

• Sense of urgency in meeting or exceeding application processing goals

Preferred

• 2 or more years’ experience in inside sales, customer service, retail, or call center environment.

• Basic understanding of credit or personal finance concepts.

• Bilingual in Spanish/English a plus.

Work Schedule

Hours of Operation:

Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM

The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Paid time off (15 days’ vacation per year, prorated based on start date)

• Paid sick leave as determined by state or local ordinance (prorated based on start date)

• 11 Paid holidays (4 floating holidays, prorated based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)