Customer Service Representative

Worldwide Foam; Elkhart (IN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Bonus structure

Health insurance

Dental

Vision

PTO

401(k) with match

Disability insurance

Life insurance

Professional development

Job summary

Worldwide Foam in Elkhart, IN is hiring a full-time Customer Service Representative. You will work with sales, warehouse, and procurement to ensure orders are fulfilled accurately while maintaining excellent customer relations.

Responsibilities include order processing, data entry, and tracking shipments, with emphasis on timely communication and problem-solving. The ideal candidate has familiarity with logistics concepts, strong communication, and proficiency in Microsoft 365.

Qualifications

• Experience in logistics or customer service preferred.
• Proven ability to manage orders and data entry accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as main contact for customers regarding shipping, product, and pricing needs.
• Coordinate with sales, warehouse, and procurement teams to fulfill orders.
• Process orders and track shipments to ensure on-time delivery.
• Maintain accurate shipping records and assist with logistics updates.

Skills

Logistics basics

Customer service

Microsoft 365

CRM systems

Attention to detail

Education

Associate degree

in logistics

Tools

CRM platforms

Logistics platforms

Microsoft Excel

Job description

Looking for more than just a paycheck? Trying to grow where you're valued? You're in the right place; Worldwide Foam in Elkhart, IN is hiring a full-time Customer Service Representative!

What You'll Be Doing:

Our Customer Service Representatives work closely with our sales, warehouse, and procurement teams to deliver high levels of client service while upholding our core values and business objectives. You'll use various logistics tools to manage supply chain flow and ensure orders are fulfilled accurately and promptly. You're the point of contact for customers, and you'll maintain a positive, helpful attitude as you assist them with any shipping, delivery, product, or pricing needs. You'll make customers feel heard, nurture strong relationships, proactively address concerns, and collect feedback so we can continue to improve our operations.

You'll also have a hand in our logistics processes, ensuring accuracy and timeliness in all activities. Attentive to detail, you'll process orders, complete data entry, review sales orders, and track shipments to ensure deliveries arrive on time. You'll work with freight, shipping, and logistics partners as needed to support cost-effective transportation processes, and you'll inform stakeholders about changes or updates. Throughout all activities, you'll maintain accurate shipping records and ensure compliance with all shipping, customs, and import/export requirements.

Customer Service Representative Compensation:

• $24.00 - $25.50/hour
• Steady 8:00 am - 5:00 pm, Monday - Friday schedule
• Perks & Benefits like a bonus structure, health insurance, dental, vision, PTO, 401(k) with match, short- and long-term disability, company-paid life insurance, professional development support, and advancement opportunities within a growing organization

You're a Fit if You Have:

• Familiarity with logistics or customer service concepts
• Basic understanding of shipping or inventory management processes
• Basic proficiency with Microsoft 365 programs (Word, Excel, Outlook, PowerPoint, SharePoint, etc.) with comfort learning/using CRM and logistics platforms
• Excellent communication and interpersonal skills
• Sharp attention to detail, problem-solving skills, and multitasking abilities for working within a fast-paced environment
• Ability to sit at a computer for extended periods and use office equipment

Our ideal Customer Service Representative is bilingual and has an associate degree (or equivalent experience) in logistics, business, supply chain, or a similar field.

Your success depends on your ability to meet these metrics: customer response time, order processing accuracy, concern resolution rate, on-time delivery percentage, cost savings from shipping optimization, and shipping documentation compliance.

GROW WITH US!

At Worldwide Foam, we take pride in being North America's fastest-growing and most diverse closed-cell foam supplier. Since 2008, we've built our reputation on innovation and rapid one-day lead times, ensuring our customers receive the products they need promptly. With seven strategic locations and a wide range of closed-cell, cross-linked polyethylene, and elastomeric foam products, we continue to enhance our services. Our dedicated team drives our success, and we're committed to supporting their growth with excellent benefits and a collaborative work environment. If you want to make a meaningful impact, we'd love to hear from you!