Customer Service Rep

Carpenter Canada Co.; Elkhart, Northern (IN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

Job summary

Carpenter Co. in Elkhart, IN, is seeking a Customer Service Representative to manage order entry, scheduling deliveries and deliver outstanding service. You will collaborate with Traffic Manager, Plant Manager, and docks; experience with SAP and Microsoft Office preferred.

Normal hours are 7:00am–4:00pm, Monday–Friday. Pre-employment drug testing is conducted. Benefits include excellent health insurance and profit sharing.

Qualifications

• High School Diploma/GED required.
• 1 year customer service experience.
• SAP experience is a major plus.
• Proficient in Word, Excel, Outlook and Windows.

Responsibilities

• Handle calls, fax, or email from customers and internal staff.
• Take, enter, and confirm orders.
• Update load schedule and communicate with docks.
• Change ship dates in SAP.
• Generate and distribute reports.
• Maintain pricing and quotes.
• Cross-train in other CSR product.

Skills

SAP

Microsoft Word

Microsoft Excel

Communication

Teamwork

Organization

Education

High School Diploma/GED

1 year of customer service experience

Job description

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has a great opportunity available for Customer Service Representative at our Elkhart manufacturing branch. Reporting to the Customer Service Manager and working in tandem with fellow Customer Service Representatives, this position is responsible for all aspects of order entry, setting up deliveries for our customers, and providing outstanding customer service. Major responsibilities will include communicating with our customers, Traffic Manager, Plant Manager, Department Managers and loading docks, changing ship dates, confirming deliveries, and servicing our customers with professionalism and enthusiasm.

Duties/Responsibilities:

• Handle phone calls, fax, or email communication from customers and internal sales staff
• Take, enter, and confirm orders.
• Update load schedule and provide updates to the docks.
• Communicate with production and shipping when customer places add-on's or same-day deliveries.
• Change ship dates in computer/SAP database.
• Generate and distribute daily, weekly, and monthly reports to appropriate personnel.
• Keep track of major customers' deliveries and reports.
• Take and respond to customer phone calls, and proof orders.
• Issue and scan credits
• Maintain Corporate Pricing and keep the sale quote book up to date
• Sort and scan shipping paperwork daily
• Be willing to learn products and interact with docks/production in a manufacturing setting on floor when needed
• Provide occasional backup telephone coverage to our receptionist
• Will cross-train in the other CSR product that operates out of the same office
• Perform other duties and responsibilities as assigned by your manager

Required Skills/Abilities:

• Proficiency in mathematics, particularly percentages, fractions and measurements.
• SAP experience is a major plus
• Proficiency in Microsoft Word, Excel, Outlook and Windows
• Ability to cope tactfully with peculiar situations and difficult people
• Ability to communicate effectively with customers, production personnel, management, and the sales team
• Ability to work successfully in a team environment in proximity to co-workers and other office personnel
• Great organization, planning, customer service, and people skills

Education/Experience:

• High School Diploma/GED Equivalent required
• 1 years of customer service experience

Hours:

7:00am to 4:00pm, Monday - Friday, with a one-hour lunch break coordinated with other CSRs for departmental coverage, with overtime as needed due to business needs.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

Benefits:

• excellent health insurance
• generous profit sharing plan
• and much more.

Travel Required

No.

Microsoft Excel

Intermediate

Microsoft Word

Intermediate

SAP

Intermediate

Some Knowledge

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Motivations

Required

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Preferred

High School or better in Other.

Experience

Preferred

1 year:

Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.