Customer Service Representative

LifeStation; Elizabeth (NJ); Hybrid; USD 20,000 - 29,000; Full time

Job summary

LifeStation, a leading medical alert monitoring provider, is seeking a Customer Service Representative for our Union, NJ call center. This is a full‑time, in‑office role with the opportunity to transition to a hybrid schedule after training.

You'll handle customer inquiries, provide timely solutions, and support seniors and families with empathy. Must have strong communication, 1+ year call center experience, and availability for evenings and weekends. Competitive pay and benefits.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and solve problems in a fast-paced environment.
• Availability for evening and weekend shifts.
• At least 1 year of customer service experience, preferably in a call center.

Responsibilities

• Assist customers and provide timely, effective solutions
• Handle inquiries with empathy and professionalism
• Create positive customer experiences in every interaction
• Collaborate with a supportive team

Skills

Communication skills

Customer service

Multitasking

CRM familiarity

Evening/weekend availability

Call center experience

Tools

CRM software

Job description

Description

Full-Time | In-Office (Hybrid Eligible) | Union, NJ Headquarters

Hours: 12:30pm-9:00PM with Sunday and a weekday off

At LifeStation, our mission is simple but powerful: to use innovative technology and compassionate service to help seniors live safely, independently, and confidently. As one of the nation’s largest providers of medical alert monitoring and telehealth technology services, we are proud to make a meaningful difference in the lives of the families we serve every day.We are currently seeking a Customer Service Representative to join our team at our modern, state-of-the-art call center in Union, NJ.

We are seeking a Customer Service Representative to join our team at our Union, NJ call center. This is a full‑time, in‑office role with the opportunity to transition to a hybrid schedule after training, based on performance and business needs.

Requirements

• Strong communication and customer service skills
• Ability to multitask and problem-solve in a fast‑paced environment
• Comfortable using CRM systems and data entry
• Availability for evening and weekend shifts
• At least 1-year prior customer service experience, preferably in a call center setting.

What You’ll Do

• Assist customers and provide timely, effective solutions
• Handle inquiries with empathy and professionalism
• Create positive customer experiences in every interaction
• Collaborate with a supportive team

We offer competitive pay, benefits, paid training, and growth opportunities.

Salary Description
$18/hour + overtime eligibility

LifeStation is an Equal Opportunity Employer. Here, we believe that showing empathy and kindness toward everyone is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.